Has anyone on here had any success with a WY Metro MCard refund - but for the Zone 1-5 + 6 (or Zone 1-5 + 7) ticket?
There is now a form available online
westyorks-ca-self.achieveservice.com
The problem is, it is clearly set up for MCard users (as in the smartcard product) rather than the rail only season ticket (standard rail paper season ticket)
If you travel between West Yorkshire (Zone 1-5) and Harrogate (Zone 6) or West Yorkshire (Zone 1-5) and Skipton (Zone 7) you can purchase a rail only travel card. These can be purchased from manned rail stations and are not MCard products therefore cannot be added to an Annual MCard.
I keep going round in circles with their support team!
Also, can I obtain a report myself somehow of the last time my ticket was used in ticket barriers to help support evidence of the last time I used the ticket when calculating the refund?
There is now a form available online
West Yorkshire Combined Authority Forms
The problem is, it is clearly set up for MCard users (as in the smartcard product) rather than the rail only season ticket (standard rail paper season ticket)
If you travel between West Yorkshire (Zone 1-5) and Harrogate (Zone 6) or West Yorkshire (Zone 1-5) and Skipton (Zone 7) you can purchase a rail only travel card. These can be purchased from manned rail stations and are not MCard products therefore cannot be added to an Annual MCard.
I keep going round in circles with their support team!
Also, can I obtain a report myself somehow of the last time my ticket was used in ticket barriers to help support evidence of the last time I used the ticket when calculating the refund?