Covid can't have helped, but I can't help thinking this is yet another manifestation of the 'dumbing down' of the service since First Group/MTR took over. I commuted daily between Winchester and Waterloo from 2006 to 2018 and, say what you like about Stagecoach, they made a pretty good job of this franchise. It can't just be coincidence that, before the franchise change, my train home was invariably 3 to 4 minutes early into Winchester, yet almost from the date of the change, arrival was generally 2 to 3 minutes late. And to get back on topic, I regularly bought stuff from the trolley and found all the staff brilliant. My sympathy to them.