i can’t remember the full details but since 2013/14 there has been service disruption from the platform alterations, the strikes, the London Bridge timetable issues and the unreliability of the Scottish units.Yep not disagreeing with any of that.
I think the ‘peak year’ for the line was 2013/14, notably before the 10 car services started (but also before the strikes).
Nevertheless I still find it odd that the traffic hasn’t come back. It has elsewhere, even on lines with similar service frequency and/or more expensive fares.
It was very apparent since the strikes that the number of ticket checks on board dropped significantly. In the year pre-pandemic my ticket was checked onboard very rarely.
It does though beg the question as to whether rail companies should be doing exit interview. Why haven’t you renewed your season ticket? What route you now taking? etc
I said the same thing about disruption. When the line was in chaos all the passengers disappeared. They obviously got home but how? No one seems to know. Work out how they get home and it would help organise replacement travel services!