Just lately the shortforms on every part of GWR have been embarrassing, staff morale is pretty much on the floor anyway and these shortforms are the cherry on the cake! Its embarrassing having to make excuses, its almost up there with the December 2006 timetable/units of lease situation! What makes it worse is there appears to be not even a long term solution in the pipeline.
Running five car trains is essentially 3½ carriages of standard class and 1½ of First Class.
On services that are clearly stupidly busy, then First Class should be automatically declassified. No ifs, no buts.
If the fare paying First Class passengers don't like it, then let them complain.
I feel that that a huge surge of complaints is now what is needed to help resolve the situation.
As a side note - the situation is NOT helped with selfish idiots whom think that a seat is for their bag. When a train is full and standing ALL seats are required.
A few weeks ago (on a five car service), I witnessed a passenger getting stroppy with the Train Manager when asked to put their bag in the overhead rack, so others could occupy the seat that passenger was selfishly using for their bag.
When the Train Manager walked off a comment was made, resulting in the TM asking the passenger what they said and some words exchanged.