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When I was speaking with the crew I was told it was the first time in seven years that an HST had appeared in Kent, though I didn’t ask for the details.
The UI is terrible. People should stop making excuses for it. All they have to do is optimise it for their own trains and tickets - it’s not like it’s asking a challenge as trying to present all trains and tickets…
I think this is just private sector vs public sector. In the private sector there’s pressure to get a return on investment. In the public sector there isn’t. Nobody ever got sacked for not doing anything, or for being really slow. So, guess what?
It's preferring to route via Haywards Heath / Three Bridges on the way back from Eastbourne to Havant, as this is about 30 minutes quicker than going via Brighton, and using the replacement bus. Unfortunately the quicker route is not a valid route.
On the way out from Havant to Eastbourne the...
One set of gates is an entrance to / exit from national rail. The other is an entrance to / exit from the tube. In between is neither. There have been plans for many years for an exit to the street from here (avoiding going through Southwark tube station). But they have never come to fruition.
They asked to see the railcard of the person sitting next to me (they probably had a 16-25) but not to see my railcard (travel agents discount) , maybe because of unfamiliarity with it.
On the occasion I encountered them yesterday there was no survey taking place, and they did not hand out any feedback forms. There was no dialogue beyond "can I see your ticket, please"? They then scanned the ticket and moved on to the next person. It sounds like you encountered something different.