Recent content by captainpp

There was no option for an eticket for this journey.

I've asked for a cheque (partially because I've now bought the replacement tickets). As suggested, if I end up not receiving a refund, I will approach the credit card company, making a s75 claim if necessary (as the tickets were over £100).

Well they did say "not our fault" a few times, but also that it wasn't my fault either. Off-peak return tickets, this time getting the tickets delivered to me. 1651842112 I just received an email from Avanti customer services saying they couldn't refund to my credit card, and instead offering...

Thanks for the advice. I'm not a fan of talking to customer services on twitter. I phone up Avanti, and despite the dire automated warnings about hold times got through to someone straight away. She confirmed what others here had said that the ticket office should have reissued the tickets...

I bought some tickets from Avanti's website yesterday and then attempted to collect them at a machine at Seven Sisters. The machine failed to print any of the tickets and advised me to contact the travel centre. I asked at the ticket desk at Enfield Town for them to print the tickets, but hey...

Hi, I have travelled from Welshpool to Euston for many years now, using an off-peak ticket with the VJ restriction code: https://www.nationalrail.co.uk/VJ I have two questions about this restriction that I'd like to get some guidance on: - My jounrey has involved travelling on the 08:50 from...

They seemed to be this on today's 16:52 from Edinburgh Waverley to Euston. The train manager announced twice, once before departure and then during standard class ticket check, that if you had an advanced ticket and weren't sitting in your reserved seat your ticket wasn't valid. He didn't...