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Recent content by craigy68

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    GTR Southern double charged me and refuse to refund

    Did you keep your original receipts ? The 'till' receipt has the ticket number on it. When the original tickets were non issued did you not receive a refund receipt from the Sales Point Assistant ? All non issue(s) tickets are kept 'in house' at the station for a period of at least 3...
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    Crb check London midland

    I can't comment on any CRB checks ... however You are not 'just a cleaner' mate, you a doing a very valuable job and just as important as other roles on the railways ... Nobody is perfect and we have all made mistakes ... you sound like somebody who is doing their best to turn their life around...
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    Well said !! And until then press the 'pause' button ... One can only wish !!
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    Very good question :o:roll:
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    RMT News/Emails/Publications started with ... Will will fight this no matter what !! ... I received one earlier today that focused on increased pay and lone working. I read into that, that they are accepting that the role will be introduced. We were advised on a ballot in April ... The papers...
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    It will be interesting to see if they offer to relocate staff who are unable to arrive before first and leave after last ? Or would we get offered redundancy ? Answers from management, again, non existent. We have been told our role and hours will change. In respect of salary, again ...
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    My understanding is that a public consultation was required as part of schedule 17, in respect of ticket offices. In ALL the GTR blurb it advises that stations will be 'staffed' from First to Last. When asked how this will be possible, when staff use the train to commute to work, management...
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    In spite of ten's of thousands of people writing to Transport Focus/London Travelwatch/DFT/MP's protesting to the changes, GTR are proceeding with the Station Host roles regardless
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    Southern DOO: ASLEF members vote 79.1% for revised deal

    I'm puzzled to know what a further strike by Southern conductors next will achieve, as GTR have already stated that the OBS roles are happening regardless. GTR will push through what ever changes they want irrespective of whether the staff & unions agree to them. We are finding that is...
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    Excellent Customer Service

    A happy thread is a breach ❓
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    Hatton-Lapworth Gold Card "Not available" in RDG

    On the tvm's ... What about a pop up screen, after the customer has chosen their ticket, that advises on the ticket restriction(s) and has to be accepted before the sale can continue ❓ Our tvm's have an 'I' next to the ticket options that will display (if pressed) further information, but...
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    Hatton-Lapworth Gold Card "Not available" in RDG

    My tvm's (Southern) don't sell off peak tickets (weekdays) until after our last peak departure has gone, well, timetabled to leave :D
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    Excellent Customer Service

    I think it's great when people go the extra mile and display the dedication they have to the job and the enthusiasm they have for helping people & offering great customer service :D I always try my best :D:D
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    Paddington derailment 16/06/16

    1Y73 being evacuated nr Ladbroke Grove :|

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