Recent content by LucyHelen

Thanks Table38, for posting those pics and vid which show it is not so hard to miss the ticket office. To those who can't believe I didn't spot it, the ticket office is indeed impossible to miss once you know it is there, I grant you. I was not expecting to see it there and was looking at the...

Thanks again everybody, I will write to Phil Cook as suggested and I hope I can get this resolved. Does anybody have an email, postal address that I can contact him on directly? Please PM me if so. And thanks to everybody who has taken an interest in this situation - I really hope to get this...

Thanks for your advice everybody, if I do pay the £80 fine I will certainly pursue a complaint and have already talked to members of the press about this. I hugely object to these kind of 'bully' tactics and am not going to just chalk this up to experience. For the record, I did not say I would...

I only managed to walk past the ticket office because I was looking straight ahead to where it used to be, and saw the ticket machine, which I headed towards. The member of staff registered that I was trying to use the machine and approached him when it didn't offer the fare I was trying to buy...

My reply was only that I would have paid on the return journey if there was no opportunity to buy a ticket for the outward journey - what else could I have done? I was trying to buy a ticket! --- old post above --- --- new post below --- The difference in price is 10 pence. And I said that I...

RJ - the ticket office has, for almost all my life, been located by the exit. On leaving the train I saw the ticket machine but not the ticket office, and when that was not viable I approached the Northern representative. If it helps, he noted on the description of events that I tried to buy a...

Hi, I pointed out that I normally live in Brazil because this explains why I was not familiar with the new location of the ticket office, and nor with the fact that Northern Rail do not sell tickets on the platform at Glossop as they do at Manchester Piccadilly. I had approached the Northern...

I really hope somebody here can help me out as I am extremely concerned by a situation that has arisen with Northern Rail. I am British but since 2007 I have lived in Brazil - I am currently here visiting with my Brazilian partner and our one-year-old daughter as we wanted her to spend time...