"Or call National Rail Enquiries on 08457 48 49 50."
You're just trying to create obstacles. Or is York station stuffed full of elderly and disabled people at midnight, just desperate to get to Newcastle. And really, who has a copy of the NRTT these days...?
Point is, you can't just say: 'here's the timetable - this train leaves at 2300 but sometimes 2245 and sometimes 2312, or whenever.
A great deal of people rely on a paper timetable I can assure you, and asking those that do to call a premium rate number or to get themselves on the internet to check when the train feels like leaving this week is
creating a barrier to them.
I am pretty sure such a policy would be against the Disabled People's Protection Policy (DPPP) of most TOCs, and possibly open to a legal challenge on discrimination grounds.
People just want a consistent and reliable service, and a fixed timetable does just that - managing the customer's expectations.
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1-5 minutes listed as delayed
5-# minutes listed as late.
Simple.
And how would the financial penalties to TOCs vary?
Many posters seem to forget we're talking about PPM rather than just semantics. If a train timetabled to arrive at 1212 arrives at 1213 then it is late by definition - but the point is where should PPM define a train as being late and 'failing charter'?
If posters propose to tighten PPM targets for TOCs, could they explain where the extra money for paying those financial penalties will come from? Don't say 'the TOC' because we all know that's the wrong answer.
The money will come from you, via the farebox.