Not possible to excess pre-bought ticket to first?

Solent&Wessex · 20 May 2018

gray1404 said:
I am of the view that should be possible then, given you can excess into a TOC restriction (just not out of it). I would ask the guard upon boarding next time.

Fujitsu Star Mobile TIS will not allow an Excess to a TOC Only product unless the original product is also TOC only, and the same TOC too obviously!.

I do not know whether Star Desktop in booking offices is the same.

Avantix used to allow it but Star Mobile does not. Thus it is unlikely the Guard will be able to do it unless they are one of the few TOCs who do not use Star Mobile and whatever TIS they do use does allow it.

RailUK Forums

MKB · 31 Dec 2018

I had a similar situation recently.

We had two Crewe-Liverpool Off-Peak Day Singles (not via Manchester) (CDS) at £7.80 each using a Two-Together railcard.

When our LM train was cancelled and the next was a Virgin, ticket office staff refused to let us excess to a First Anytime Day Single (VT only) (FDS) at £8.70 each, and would only allow the any-TOC equivalent at £10.55 each.

Noting the previous posting that most of the ticketing equipment no longer allows such upgrade from any-TOC to a specific TOC, I am wondering what "The Manual" actually says on this?

Is the equipment incorrectly programmed and should allow it?

_toommm_ · 31 Dec 2018

MKB said:
I had a similar situation recently.

We had two Crewe-Liverpool Off-Peak Day Singles (not via Manchester) (CDS) at £7.80 each using a Two-Together railcard.

When our LM train was cancelled and the next was a Virgin, ticket office staff refused to let us excess to a First Anytime Day Single (VT only) (FDS) at £8.70 each, and would only allow the any-TOC equivalent at £10.55 each.

Noting the previous posting that most of the ticketing equipment no longer allows such upgrade from any-TOC to a specific TOC, I am wondering what "The Manual" actually says on this?

Is the equipment incorrectly programmed and should allow it?

Crewe (and Virgin as a whole) have recently switched over to the bog roll tickets, along with the Samsung mobiles used by other TOCs such as Northern. Ever since, I've really struggled to get an excess from them, with them citing issues with the new software.

I'm fairly lucky in that I can just walk over to Oxford Road or Victoria, but as an industry, there needs to be a blanket rule as to whether you can or cannot do certain things. Regardless, I'd say if the ticket office refused to do it/didn't know how to do it, you'd be allowed to board the Virgin and excess onboard as the first point of contact would not give you the required ticket. Virgin may not like it onboard, but it's in the NRCoT.

Mathew S · 31 Dec 2018

_toommm_ said:
Crewe (and Virgin as a whole) have recently switched over to the bog roll tickets, along with the Samsung mobiles used by other TOCs such as Northern. Ever since, I've really struggled to get an excess from them, with them citing issues with the new software.

I'm fairly lucky in that I can just walk over to Oxford Road or Victoria, but as an industry, there needs to be a blanket rule as to whether you can or cannot do certain things. Regardless, I'd say if the ticket office refused to do it/didn't know how to do it, you'd be allowed to board the Virgin and excess onboard as the first point of contact would not give you the required ticket. Virgin may not like it onboard, but it's in the NRCoT.

I've also had issues with the ticket office at Crewe before now. I don't think it's a Virgin issue per second, as the staff at Wigan are superb at dealing with the weird and wonderful requests I make of them, as are Manchester Piccadilly.
But yes, I agree; in future, try the onboard train manager.

Not possible to excess pre-bought ticket to first?

Solent&Wessex

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MKB

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_toommm_

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Mathew S

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