Interesting, because I do have a Google account because I am a YouTube member, and I know it's been activated on this phone because the shop has somehow managed to upload all my wife's contacts to my phone as well as my own ( which means, presumably, that they linked my account to her phone as well when we bought that one in December! ).
I think I'll have to pop back into the shop to have them have a go at it - I'm completely out of my depth fiddling with the deeper settings on mobiles!!!
When I bought it the other day, I specifically asked for the equivalent of my old one, which was a Smart Prime 7. I suspect what they offered my ( i.e. this Smart N9 lite ) is, far from being equivalent, in fact a serious downgrade. I'm noticing other things it doesn't do as well:
1) I don't get a visual indication on the screen - the little number thing by the icon - when there's a new text message.
2) The display doesn't rotate when I hold the phone sideways, so that's straight away making the maps on Open Time Trains more awkward to use.
3) The family tracker we use - Life 360 - doesn't seem to update constantly like it did on my old phone.
There's one or two more things I've also noticed it's not doing as well.