I’ve noticed a few issues with the way that information about the circular Waterloo-Richmond-Kingston-Waterloo services on SWR is presented:
- on the big departure boards at Wimbledon, the clockwise service (i.e. first stop Raynes Park) is shown as “Richmond via Clapham Junction”. I understand advertising the destination as Richmond, but why the “via Clapham Junction” when the service has already stopped there? It stops again there later, but after Richmond (so “via” is incorrect). And no-one in their right mind would travel to Clapham Junction that way.
- from some stations (e.g. Raynes Park), the clockwise service appears in online planners as a “London Waterloo” service even though the journey time is considerably longer than the direct route via Wimbledon. Most regular traveller will realise this but irregular travellers might not, particularly when services are not so frequent e.g. Sunday mornings. The platform indicators advertise the services as destination Richmond.
Does the way that these services are represented need to be improved?
- on the big departure boards at Wimbledon, the clockwise service (i.e. first stop Raynes Park) is shown as “Richmond via Clapham Junction”. I understand advertising the destination as Richmond, but why the “via Clapham Junction” when the service has already stopped there? It stops again there later, but after Richmond (so “via” is incorrect). And no-one in their right mind would travel to Clapham Junction that way.
- from some stations (e.g. Raynes Park), the clockwise service appears in online planners as a “London Waterloo” service even though the journey time is considerably longer than the direct route via Wimbledon. Most regular traveller will realise this but irregular travellers might not, particularly when services are not so frequent e.g. Sunday mornings. The platform indicators advertise the services as destination Richmond.
Does the way that these services are represented need to be improved?