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Dorridge to London - all ticket options force via High Wycombe option

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Bixer

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So I'm trying to buy a ticket from Dorridge to London tomorrow (with a travelcard added on at the end).

The specific 09:29 train that I'd like to get doesn't stop at High Wycombe, however for some reason no matter what ticket option I choose, the 'Valid only for travel via High Wycombe' option is included (as seen towards the bottom right of the image).

I've spoken to someone online at the trainline.com who said that a ticket with that on wouldn't be valid for the 09:29 train, however she was unable to help me buy the appropriate ticket.

Does anyone have any ideas? Is she wrong and this will be fine?

Dorridge-London.png
 
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swt_passenger

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I don’t believe “route High Wycombe” requires the service to stop there. The trainline rep is wrong. The screenshot even includes the words “passing through”... :rolleyes:
 

ForTheLoveOf

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So I'm trying to buy a ticket from Dorridge to London tomorrow (with a travelcard added on at the end).

The specific 09:29 train that I'd like to get doesn't stop at High Wycombe, however for some reason no matter what ticket option I choose, the 'Valid only for travel via High Wycombe' option is included (as seen towards the bottom right of the image).

I've spoken to someone online at the trainline.com who said that a ticket with that on wouldn't be valid for the 09:29 train, however she was unable to help me buy the appropriate ticket.

Does anyone have any ideas? Is she wrong and this will be fine?

Dorridge-London.png
The Trainline is suggesting via High Wycombe tickets because these are the cheapest point-to-point tickets that are valid. More expensive tickets are also available but in most cases there is no reason to buy them if you simply intend to take the fastest route (Chiltern).

As to whether the tickets are valid or not, it may be useful to know the following:
  • If you are offered a ticket in conjunction with a particular itinerary then the ticket is contractually valid if you travel on the itinerary provided. This applies even if there is an error or mistake somewhere and the ticket isn't perhaps intended to be valid with the itinerary. So even if there was a mistake here, your ticket would still be valid.
  • Tickets which have a specific route restriction (such as via High Wycombe in this instance) do not require you to stop at the 'via' station in order for the ticket to be valid. You just have to go through the station in one way or another, as the route explanation text on the bottom right hand side of the screen shows: "valid only for travel via (changing trains or passing through) High Wycombe".
So the ticket you are offered is definitely valid via High Wycombe, not only contractually, but it is the way the fare is intended to be used. The reason why the ticket is restricted in this manner is to ensure that Chiltern get the (majority of the) money for these tickets, rather than other companies such as Virgin. On an "Any Permitted" ticket it could be that Virgin get more of the money, and Chiltern don't want that - hence why they have these fares.

On another point, booking tickets through The Trainline is usually inadvisable. They sell exactly the same tickets at exactly the same prices as any other website, but are cheeky enough to charge a booking fee for the privilege! Some other booking websites are even just rebranded versions of The Trainline, but don't charge a fee. You can buy these tickets from Chiltern or any other train company and then you won't be charged a booking fee.

Furthermore, it can sometimes be cheaper to buy a combination of tickets for your journey - for example, Dorridge to Banbury, and Banbury to London. Sites such as www.trainsplit.com take the work out of calculating this manually, and will either sell you a through ticket (from Dorridge to London) if that is cheapest, or a combination of tickets where this is cheaper - all in one transaction and with one booking reference to pick up the tickets.

Finally, note that the ticket you've selected on your screenshot is only a single ticket to London Underground Zones 1-6. It only covers one train journey to Marylebone and then one Underground/DLR journey within Zones 1-6. It isn't a Travelcard, which would be valid for unlimited travel on trains, buses and trams as well as the Underground and DLR within Zones 1-6 for the duration of the ticket. The Travelcard costs merely £55.00 vs the £54.10 of the ticket you have selected, and it is valid to return back to Dorridge the same day, so it is much better value for money.

Hope that helps!
 

Bixer

Member
Joined
12 Oct 2015
Messages
12
The Trainline is suggesting via High Wycombe tickets because these are the cheapest point-to-point tickets that are valid. More expensive tickets are also available but in most cases there is no reason to buy them if you simply intend to take the fastest route (Chiltern).

As to whether the tickets are valid or not, it may be useful to know the following:
  • If you are offered a ticket in conjunction with a particular itinerary then the ticket is contractually valid if you travel on the itinerary provided. This applies even if there is an error or mistake somewhere and the ticket isn't perhaps intended to be valid with the itinerary. So even if there was a mistake here, your ticket would still be valid.
  • Tickets which have a specific route restriction (such as via High Wycombe in this instance) do not require you to stop at the 'via' station in order for the ticket to be valid. You just have to go through the station in one way or another, as the route explanation text on the bottom right hand side of the screen shows: "valid only for travel via (changing trains or passing through) High Wycombe".
So the ticket you are offered is definitely valid via High Wycombe, not only contractually, but it is the way the fare is intended to be used. The reason why the ticket is restricted in this manner is to ensure that Chiltern get the (majority of the) money for these tickets, rather than other companies such as Virgin. On an "Any Permitted" ticket it could be that Virgin get more of the money, and Chiltern don't want that - hence why they have these fares.

On another point, booking tickets through The Trainline is usually inadvisable. They sell exactly the same tickets at exactly the same prices as any other website, but are cheeky enough to charge a booking fee for the privilege! Some other booking websites are even just rebranded versions of The Trainline, but don't charge a fee. You can buy these tickets from Chiltern or any other train company and then you won't be charged a booking fee.

Furthermore, it can sometimes be cheaper to buy a combination of tickets for your journey - for example, Dorridge to Banbury, and Banbury to London. Sites such as www.trainsplit.com take the work out of calculating this manually, and will either sell you a through ticket (from Dorridge to London) if that is cheapest, or a combination of tickets where this is cheaper - all in one transaction and with one booking reference to pick up the tickets.

Finally, note that the ticket you've selected on your screenshot is only a single ticket to London Underground Zones 1-6. It only covers one train journey to Marylebone and then one Underground/DLR journey within Zones 1-6. It isn't a Travelcard, which would be valid for unlimited travel on trains, buses and trams as well as the Underground and DLR within Zones 1-6 for the duration of the ticket. The Travelcard costs merely £55.00 vs the £54.10 of the ticket you have selected, and it is valid to return back to Dorridge the same day, so it is much better value for money.

Hope that helps!
Thanks so much for taking the time to post that extensive reply, I really appreciate that! Good to know that trains do only need to pass through, despite how adamant the advisor I spoke to was that the ticket wasn't valid.

Good to know too about the more inclusive Travelcard option. Do you happen to know where explicitly I can add this option on to any ticket? I can't seem to see anything obvious on the trainline or on Chiltern Railways' own site.
 

ForTheLoveOf

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6,416
Thanks so much for taking the time to post that extensive reply, I really appreciate that! Good to know that trains do only need to pass through, despite how adamant the advisor I spoke to was that the ticket wasn't valid.

Good to know too about the more inclusive Travelcard option. Do you happen to know where explicitly I can add this option on to any ticket? I can't seem to see anything obvious on the trainline or on Chiltern Railways' own site.
No problem. You should be able to search for a destination of London Travelcard Zones 1-6 but this option isn't always offered by all booking engines (for example Chiltern's). Better booking engines (such as TrainSplit.com) give you that option, alternatively it will cost you just the same to buy a ticket on the day (as these aren't Advance tickets) - the ticket office will be more than happy to sell you what you need.
 

MarlowDonkey

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4 Apr 2013
Messages
1,104
The Trainline is suggesting via High Wycombe tickets because these are the cheapest point-to-point tickets that are valid. More expensive tickets are also available but in most cases there is no reason to buy them if you simply intend to take the fastest route (Chiltern).

Another route to London is via Banbury, Oxford and Reading to Paddington.

It could have been that the rep wasn't familiar with the railway geography in that part of the world as the meaning of "via station X" should be a basic part of their training even if they weren't familiar with it as a train user.

The ticket could have been expressed as "Chiltern only", but that would have excluded the use of Cross Country trains between Leamington and Banbury. They could have put the word "Marylebone" in as an alternative, except that sometimes trains are diverted to Paddington.
 

ForTheLoveOf

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Another route to London is via Banbury, Oxford and Reading to Paddington.

It could have been that the rep wasn't familiar with the railway geography in that part of the world as the meaning of "via station X" should be a basic part of their training even if they weren't familiar with it as a train user.

The ticket could have been expressed as "Chiltern only", but that would have excluded the use of Cross Country trains between Leamington and Banbury. They could have put the word "Marylebone" in as an alternative, except that sometimes trains are diverted to Paddington.
Correct, and more importantly, the use of "Chiltern only" would also preclude the use of West Midlands Trains services to connect to or from Chiltern services. Dorridge has an hourly direct London service but the other non-overtaken itinerary for most off-peak hours involves taking WMT to Solihull. That wouldn't be shown as permitted on "Chiltern only" tickets. Besides, I understand that at least some of the "via High Wycombe" fares have now become regulated, and accordingly it could represent a loophole if some fares remained "via High Wycombe" but others became "Chiltern only".

Furthermore, there is no point at which I can tell that CrossCountry features in any non-overtaken itinerary from most of the Chiltern stations to London, so they wouldn't get any revenue from the "via High Wycombe" tickets anyway, so there isn't any need for an effective "not XC" restriction.
 

yorkie

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So I'm trying to buy a ticket from Dorridge to London tomorrow (with a travelcard added on at the end).

The specific 09:29 train that I'd like to get doesn't stop at High Wycombe, however for some reason no matter what ticket option I choose, the 'Valid only for travel via High Wycombe' option is included (as seen towards the bottom right of the image).
Any ticket offered in conjunction with an itinerary will be treated as valid for that itinerary (it has to be under contract and consumer laws), but there is no mistake, the train does go via High Wycombe and does not need to stop there.
I've spoken to someone online at the trainline.com who said that a ticket with that on wouldn't be valid for the 09:29 train, however she was unable to help me buy the appropriate ticket.

Does anyone have any ideas? Is she wrong and this will be fine?

Dorridge-London.png
She is wrong. It will be fine.

Thanks so much for taking the time to post that extensive reply, I really appreciate that! Good to know that trains do only need to pass through, despite how adamant the advisor I spoke to was that the ticket wasn't valid.
How odd that a representative of a retailer was adamant their own website was offering invalid tickets, without actually checking with anyone else.

I can only assume they escalated this soon after the call, in which case they would by now know that it is valid after all.
 

CyrusWuff

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Correct, and more importantly, the use of "Chiltern only" would also preclude the use of West Midlands Trains services to connect to or from Chiltern services.
Not only that, a TOC specific route would also preclude being able to excess the ticket to use an alternative route. It's not that much of an issue for Dorridge, but it's a fairly regular occurrence to travel from London to Birmingham with Chiltern (£50 for an Off-Peak Return, which is unrestricted from Marylebone) and return on Virgin by excessing it to Any Permitted.
 

DelW

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15 Jan 2015
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3,902
The specific 09:29 train that I'd like to get doesn't stop at High Wycombe, however for some reason no matter what ticket option I choose, the 'Valid only for travel via High Wycombe' option is included (as seen towards the bottom right of the image).

I've spoken to someone online at the trainline.com who said that a ticket with that on wouldn't be valid for the 09:29 train, however she was unable to help me buy the appropriate ticket.
What a bizarre statement from The Trainline's rep!

I frequently travel between Godalming/Guildford and Redhill/Gatwick using tickets valid "via Gomshall" (the direct route, as opposed to the longer and more expensive, but occasionally quicker, route via Clapham Junction). Only around one in four off-peak services on that route stop at Gomshall station itself, at around two-hourly intervals. By her logic, no-one would be able to travel on the other services unless they held the more expensive ticket valid over any route!
 
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