Northern Rail refusal to compensate on multi-modal tickets

gray1404 said:

What is the currently delay repay claim processing time for Northern when the claim involves a normal single or return ticket?

Is it possible to claim delay repay from Northern in the form of a free journey pass, if you made your delayed journey using one of their free journey passes?

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Around 20 working days at the moment for Delay Repay (although mine have tended to have been approved in 15), and I believe yes you can claim a free ticket from a free ticket.

I also often use my Concessionary Travel Pass issued by Merseytravel. As this includes use on trains I must start submitting a claim to Northern each time I am delayed 30 minutes or more and request a free ticket as compensation. Will be interesting to see if they pay out.

No point my claiming for a 15-29 minute delay so I wouldn't be entitled to anything as my ticket value is zero.

Received an email from Northern today advising they are posting out a free journey voucher in relation to a 40 minute delay I experienced when one of their trains broke down. I was travelling on an MCard and asked for the voucher as compensation under the Consumer Rights Act. Was surprisingly straightforward!

northernchris said:

Received an email from Northern today advising they are posting out a free journey voucher in relation to a 40 minute delay I experienced when one of their trains broke down. I was travelling on an MCard and asked for the voucher as compensation under the Consumer Rights Act. Was surprisingly straightforward!

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Definitely worth it!

gray1404 said:

I also often use my Concessionary Travel Pass issued by Merseytravel. As this includes use on trains I must start submitting a claim to Northern each time I am delayed 30 minutes or more and request a free ticket as compensation. Will be interesting to see if they pay out.

No point my claiming for a 15-29 minute delay so I wouldn't be entitled to anything as my ticket value is zero.

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Given the ongoing poor service from Northern that seems to be continuing - and having spent over an hour in the gales and cold tonight delayed - I am going to stick in a claim to Northern and see how I get on. I will request "free tickets" as the compensation given the value of my pass is zero. Even if they refuse, I shall keep claiming every time I'm delayed over the threshold now with Northern. If nothing else, it is a good way of gathering evidence of refusal to compensate for PTE/milti-model tickets which might be useful in the future depending on developments.....

If anyone has any recent successes - or indeed failures - with claiming on PTE/multi-model tickets though please could you share here? Thanks

gray1404 said:

If anyone has any recent successes - or indeed failures - with claiming on PTE/multi-model tickets though please could you share here? Thanks

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I claimed with an MCard last November and went through the complaints process rather than Delay Repay. I also mentioned in my email I'd like to claim under the Consumer Rights Act and Northern sent out the voucher after around 4 weeks without quibble

That is interesting. So if they decline Delay Repay then could make a separate complaint/claim under the Consumer Rights Act.

I'd recommend trying that. Although I seem to remember Northern will only pay out if they were the cause of the disruption so it may depend on the reason why you're claiming.