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Lumo - new Open Access operator on the East Coast Main Line

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williamn

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There are costs to handling cash, and presumably LUMO have decided that they outweigh any small benefits to accepting it. The only likely cash fares are Newcastle / Morpeth really.
 
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GLC

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No it is definitely not just a theoretical problem. This is a very real problem that will certainly occur. We are not yet an 100% cashless society and there are still many who do not have a bank account or who do not carry a card on them or maybe their card is not working.
As has already been posted in this thread, and can be found here https://www.lumo.co.uk/about-us/passengers-charter#buyTicket
Please bear in mind that we do not accept cash. You will be able to pay by card, bank transfer, or through our portal where family or friends can make the payment in your favour
So for this situation you are proposing to occur, the passenger needs to be someone who:
A) only has cash on them
B) is unable to pay by bank transfer
C) has no details they can provide for friends or family who can pay on their behalf

I’m sure that is a non-zero segment of the population. Is that segment also likely to board a train which only stops at one of five stations? Again, a non-zero chance, but the odds of this situation seem incredibly slim
 

skyhigh

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Also anyone could just simply give a fake name and any random address. As long as they give a real address than they have no way of knowing if that person lives there or not.
I can assure you verification methods exist.
 

CaptainHaddock

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Looks a pretty poor service to me: essentially Lumo seem to be running trains at times when few people want to travel to places that few people want to visit!

What a shame they've chosen not to stop at intermediate stations in the East Midlands such as Newark, Retford or even Doncaster as that would have opened up their services to a much larger market.
 

skyhigh

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What a shame they've chosen not to stop at intermediate stations in the East Midlands such as Newark, Retford or even Doncaster as that would have opened up their services to a much larger market.
I'd suggest it wasn't their choice not to stop there
 

Ianno87

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Looks a pretty poor service to me: essentially Lumo seem to be running trains at times when few people want to travel to places that few people want to visit!

What a shame they've chosen not to stop at intermediate stations in the East Midlands such as Newark, Retford or even Doncaster as that would have opened up their services to a much larger market.

They've chosen that for a very good reason - to do so would be too abstractive of other operators' revenue.
 

Silver Cobra

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I'm somewhat interested to give Lumo a try on a Sunday some time around March next year (pending any COVID-related restrictions at that time) to travel from Stevenage to Newcastle. Sunday is the only day of the week in which the one morning northbound service that calls at Stevenage is at a reasonable time (weekdays it's around 6am, but on a Sunday it's around 9am). While the dirt-cheap fares they are offering for the time being may no longer be available by then, I can't imagine the cost going up astronomically.
 

43066

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Looks a pretty poor service to me: essentially Lumo seem to be running trains at times when few people want to travel to places that few people want to visit!

What a shame they've chosen not to stop at intermediate stations in the East Midlands such as Newark, Retford or even Doncaster as that would have opened up their services to a much larger market.

Not their decision. Otherwise they’d certainly be calling at some/all of those, plus presumably York.

Given the limited and odd range of destinations they are connecting it’s surprising (and a vote of confidence in a good recovery in passenger numbers!) that there’s even considered to be a business case for this at all.
 

43096

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They've chosen that for a very good reason - to do so would be too abstractive of other operators' revenue.
Oh come on, that's a nonsense. You don't think King's Cross - Newcastle/Edinburgh isn't primarily abstractive? Of course it is. They might have conned the ORR on the abstraction test, but we all know the reality.

Hull call at Grantham, Retford and Doncaster so that must pass the abstractive test.

Incidentally, how long before Hull Trains is folded into Lumo and the whole thing re-branded?
 

Seehof

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Their website seems very difficult to navigate. I still have yet to find a timetable or is there not one?!
 

JonathanH

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Their website seems very difficult to navigate. I still have yet to find a timetable or is there not one?!
There appears not to be one, perhaps because they won't be running the full timetable initially.
 

Anonymous10

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That purple is manky on-screen on a Windows machine. Same horrid colour the Scout Association use, which apparently looks fine on a Mac...oops!

Edit: though it's a very comprehensive site which is quite simple, clear and well put together, and I've not noticed any misinformation, yet at least! :) Interesting that they specifically mention they have changed the colour temperature of the interior lighting over the standard 80x, which is yet another one in the eye for RUK "naysayers" if true! :)
ill have you know theres nothing wrong with that purple oh oh ohhhhh anyways whos this new operator anyone care to summarize the basics
 

island

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I had just went through the Lumo passenger charter and found this in regards to the post Watershed made about tickets onboard:

"We do not operate a penalty fare scheme so you can come on board our trains and purchase your ticket with our colleagues. Please bear in mind that we do not accept cash. You will be able to pay by card, bank transfer, or through our portal where family or friends can make the payment in your favour."

So what will happen if you only have cash on you? What will the staff onboard do? Will you be told to buy your ticket at your destination? Or if there is no staff at your destination or the barriers are wide open you will just get a free ride?

For passengers travelling to Morpeth (which does not have ticket barriers) or to any of the other stations in the evening when the barriers are left open (especially Kings Cross where the barriers are left wide open half the time) this will basically mean they can get a free ride. I am sure it will not be long before passengers discover that they can easily get a free ride if they only have cash with them. It is a very foolish decision of East Coast Trains to not accept cash onboard the train. I hope that they will reverse this decision and start accepting cash onboard.
This is just an instance of this forum trying to imagine problems where none exist.

(There is, however, a moderately interesting theoretical question arising inasmuch as by travelling, one has incurred a debt to pay for the fare, and one might therefore claim the right to pay that debt in legal tender. But since normal people don’t set out to travel without a ticket on long intercity journeys carrying large sums of cash but no cards nor ways to execute a bank transfer, it will remain theoretical.)
 

Ianno87

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Oh come on, that's a nonsense. You don't think King's Cross - Newcastle/Edinburgh isn't primarily abstractive? Of course it is. They might have conned the ORR on the abstraction test, but we all know the reality.

Not if it generates genuinely new, additional revenue (I.e. abstraction from coach or air, or the "low cost" that attracts people who wouldn't otherwise have travelled at all**). And still only 5 Trains per day versus however many LNER run.

**Just look at people booking on this thread just because

By the way you don't "con" the ORR - they commission their own independent modelling to verify the applicant's claims.

Hull call at Grantham, Retford and Doncaster so that must pass the abstractive test.
Because newly generated revenue from Hull (at the time) outweighed abstracted revenue. Especially given that Hull Trains is still very much a minority operator on flows to those station.


Incidentally, how long before Hull Trains is folded into Lumo and the whole thing re-branded?

Losing the Hull Trains brand would make very little sense. They are fundamentally different service offers (e.g. standard class only on Lumo)
 

Killingworth

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RTT shows Stevenage calls at 0609 and 1239 Northbound and 2021 and 0024 Southbound. Will they get much patronage?

RTT has had a breakdown for these services today. When I looked this morning I'm sure I saw an operator East Coast with times and paths for trains each way. It's gone now and Lumo appears with no trains at all. By the time anyone looks again it may have all the times and paths back again.

Whatever, it's all very well for we who are fairly well aware of railway procedures. For the occasional user who wants to go from London to Edinburgh or Newcastle on a particular day it must be mystifying. Different fares and tickets from different operators. And when one train is cancelled or very late you can't just catch the next. You have to factor in paying all over again, or waiting many hours, maybe even until tomorrow for the right train. Yet all sorts of other TOC's trains may offer practical alternatives for all or part of the journey.

Such is railway life.
 

Ianno87

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RTT has had a breakdown for these services today. When I looked this morning I'm sure I saw an operator East Coast with times and paths for trains each way. It's gone now and Lumo appears with no trains at all. By the time anyone looks again it may have all the times and paths back again.

Whatever, it's all very well for we who are fairly well aware of railway procedures. For the occasional user who wants to go from London to Edinburgh or Newcastle on a particular day it must be mystifying. Different fares and tickets from different operators. And when one train is cancelled or very late you can't just catch the next. You have to factor in paying all over again, or waiting many hours, maybe even until tomorrow for the right train. Yet all sorts of other TOC's trains may offer practical alternatives for all or part of the journey.

Such is railway life.

Most people are fully familiar with Advance fares these days. Miss your train? Pay again.
 

Master29

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BR used to say you could book a compartment or coach by buying all the seats, but it's not something I've seen in that form recently.
I remember cases where BR did that. A blast from the past there. With todays open style coach seating it might cause issues as had been pointed out earlier.
 

Phlip

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20 Apr 2011
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That purple is manky on-screen on a Windows machine. Same horrid colour the Scout Association use, which apparently looks fine on a Mac...oops!

Edit: though it's a very comprehensive site which is quite simple, clear and well put together, and I've not noticed any misinformation, yet at least! :) Interesting that they specifically mention they have changed the colour temperature of the interior lighting over the standard 80x, which is yet another one in the eye for RUK "naysayers" if true! :)
Try to book a ticket using Safari on a Mac and the website seems to default to the touch screen layout intended for phones. Painful.
 

mattdickinson

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14 Nov 2010
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Uxbridge
I can’t seem to find their app on the App Store at all - unless it’s just me! When you click the link on their website it just takes you around in a circle to the same page.

On a plus, just paid £26.20 for 2 of us in November end to end so can’t complain!
You need to search for Lumogo rather than Lumo if you're on Android..

 
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30907

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RTT has had a breakdown for these services today. When I looked this morning I'm sure I saw an operator East Coast with times and paths for trains each way. It's gone now and Lumo appears with no trains at all. By the time anyone looks again it may have all the times and paths back again.
Ive looked and it has :)
 

lewisdicks

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3 Jan 2017
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73
How do you all think this will impact those travelling from Glasgow who still have to stick to Avanti fares? I'm travelling for £52 next month from GLC to EUS on two advance singles with railcard discounts. Lumo on the other hand could be done with £13 advance singles and a £12 open off peak return for £38 total, do you think the £14 difference is worth it?

Might Avanti try compete fare wise?
 

norbitonflyer

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Whether or not many people use it, only cash is legal tender and thus must be accepted to settle a debt. (If cash is refused the debt becomes unenforcable). On buses and trains where you pay before, or at the point of, boarding, they can refuse to let you on if you haven't got the right card/pass even if you have cash (as they do on London buses) as no debt has been incurred. (In the same way a cafeteria can refuse cash but a restaurant msut let you settle the bill by cash)

But if you have boarded a train without a ticket then a debt is incurred as soon as it starts to move. I don't see how they can refuse to settle that debt if you offer to do so by cash. Possibly the Ts & Cs allow them to take your details so they can call in the debt later, but it would then still be necessary that it can, if you choose, be settled in cash.
 
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