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Eurostar St Pancras bedlam: solution could be to start some trains at Ebbsfleet or Ashford

kelvin128

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This is going to get worse. It's already unacceptable at times. St Pancras, the whole station, is not big enough to accommodate the queues.
A neat solution would be to start a few trains at Ebbsfleet or Ashford. All the infrastructure is there, and it would also be very useful for Kent residents.
 
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HamworthyGoods

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A neat solution would be to start a few trains at Ebbsfleet or Ashford. All the infrastructure is there, and it would also be very useful for Kent residents.

Unlikely to be a neat solution as taking border force staff away from St Pancras to staff up Ebbsfleet or Ashford will mean there are less staff to deal with the queues at St Pancras - the border force has made it quiet clear there’s funding for extra staff.
 

Trainbike46

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This is going to get worse. It's already unacceptable at times. St Pancras, the whole station, is not big enough to accommodate the queues.
A neat solution would be to start a few trains at Ebbsfleet or Ashford. All the infrastructure is there, and it would also be very useful for Kent residents.
I don't think it will get worse, though I would support reopening Ashford for other reasons, provided it doesn't remove staff from StP

I travel semi-regularly with eurostar, and compared to during COVID the situation has much improved, and over the last year they have taken steps to improve things, notably the second departure area in the arrivals area that they use at busy times.

I do think there is a need to improve further though - and there are undeniably bad days
 

Blindtraveler

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Reopening ebbsfleet and Ashford is a no-brainer as far as I'm concerned, yes okay it may have to wait a while if there's only funding for extra border force at Saint pancras but everything on this route seems to be about convenience for the operator rather than choice for the passenger and given that one of the aims of this service is to keep people away from planes and airports making them travel to one central terminal point and q for hours is not going to go down well because why would you do that for a significantly higher cost when you can just go to Gatwick and go with easyJet
 

Trainbike46

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Reopening ebbsfleet and Ashford is a no-brainer as far as I'm concerned, yes okay it may have to wait a while if there's only funding for extra border force at Saint pancras but everything on this route seems to be about convenience for the operator rather than choice for the passenger and given that one of the aims of this service is to keep people away from planes and airports making them travel to one central terminal point and q for hours is not going to go down well because why would you do that for a significantly higher cost when you can just go to Gatwick and go with easyJet
Only if you can get enough extra French border officials to not have to take any away from St Pancras, which isn't just about money, but also about the number of border officials available for outposting to the UK
 

mike57

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I think the issue is border staff, getting enough in place and keeping them occupied, this isn't going to work for a 'few trains', that is the main reason the daily service to Disneyland was abandonded. I dont think its easy to turn back trains at Ebbsfleet. As I suggested in an earlier related thread, maybe an Ashford - Lille shuttle, hourly, and priced to give a lower cost route for price sensitive passengers and more direct route for those living SE of London and along the south coast.

The big question is could you get enough people who currently travel from St Pancras to switch to the new service. In a way St Pancras is a victim of its own success because it has good connections to large parts of the country outside London.
 

Failed Unit

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Ashford has a reasonably large catchment, most of the people I know in Kent actaully "Drive" to Lille and pick up trian services from there as they don't like spending over 1 hour going the wrong way (and getting back again). To me if demand exists that really is the one they want to look at.

I don't think they have every really used Ashford as a hub for the General South East.

Ebbsfleet has never really worked because of poor connectivity and the road congestion around it. I have also said Stratford was a good stopping point as it also provided connections to wide area, a lot of which use St Pancras now. However this is talking about a station that was never fitted out. Something I don't understand with Tube lines, The Great Eastern Lines (various other national rail lines) and now Cross-Rail all going into the station, for significant areas of London it is quicker and easier to get to the St Pancras so could very easily lighten the load there.
 

Trainbike46

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I don't think it is a good idea to start/end services at any other station than StP in the uk, however, I could see a case for reopening Ashford as an intermediate stop for some services to make the train a better alternative for people in Kent - if this helps fill up trains that otherwise would be capped, all the better
 

LBMPSB

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A neat solution would be to start a few trains at Ebbsfleet or Ashford. All the infrastructure is there, and it would also be very useful for Kent residents.
Ideal for Kent but not for anyone else from the UK that uses Eurostar. You would be moving the "Bedlam" a few yards from Eurostar to the SE Javlin platforms at St Pancras. Adding inconvenience to those passengers who do not live in Kent, having to get to London then out to Ebbsfleet and Ashford, with the inconvenience of lugging luggage between trains. The trains would be under used coming from Europe as who wants to go to Ashford or Ebbsfleet. It would increase the bedlam at St Pancras, as you would be removing Eurostars from there. And people being clued up, would not travel to Ebbsfleet and Ashford, but book on the services that start in London, or opt to return to air travel.

The convenience of Eurostar in the "centre" of London is a factor why many use it. As soon as people are expected to travel through London and out the otherside to "satellite" stations, the conveniemce of central London is lost and people will think twice and use London Airports which, whilst cost more, would be more convenient to get too, especially if you do not live in Kent.
 

ShadowKnight

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Or if they sold and marketed tickets that departs from Ashford at a lower cost than st Pancras or included parking/domestic train tickets from elsewhere. It would perhaps make Ashford more of a prospect
 

LBMPSB

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Ashford has a reasonably large catchment, most of the people I know in Kent actaully "Drive" to Lille and pick up trian services from there as they don't like spending over 1 hour going the wrong way (and getting back again). To me if demand exists that really is the one they want to look at.
Is it really convenient to start trains at Ashford, just for the handfull who quite happily travel to Lillie, to inconvenient the other hundreds who do not live in Kent? I think Ashford should have a few Eurostars call there, to perhaps pick the handfull up, but there is no convenience starting/terminating trains there except for residents in Kent.
 

spyinthesky

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Not just living in Kent. Having dropped off people at St Pancras with a 2 hour journey, it is quicker and cheaper for me to drive to Ashford from Wiltshire. ULEZ and congestion charges.
The Kent only line of argument is flawed.
 

Failed Unit

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Is it really convenient to start trains at Ashford, just for the handfull who quite happily travel to Lillie, to inconvenient the other hundreds who do not live in Kent? I think Ashford should have a few Eurostars call there, to perhaps pick the handfull up, but there is no convenience starting/terminating trains there except for residents in Kent.
When you look at the current timetable and compare it to pre-Brexit they could easily do both. St Pancras - Paris used to be hourly all day with half hourly at other times. To me the most important thing is to restore hourly, but if they were going to use the 2nd Path a stopping service makes sense (if it can be pathed). I understand Eurostar has 4 paths per hour through the tunnel.

Not just living in Kent. Having dropped off people at St Pancras with a 2 hour journey, it is quicker and cheaper for me to drive to Ashford from Wiltshire. ULEZ and congestion charges.
The Kent only line of argument is flawed.
I would agree, Sussex I am sure would rather use Ashford. That is a large area of people.
 

AM9

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Not just living in Kent. Having dropped off people at St Pancras with a 2 hour journey, it is quicker and cheaper for me to drive to Ashford from Wiltshire. ULEZ and congestion charges.
The Kent only line of argument is flawed.
The current driving tome form -say Salisbury to St Pancras is about 2 1/4 hors whereas the journey to Ashford is over 2 1/2 hours. I doubt that many seats will be sold to passengers starting from Wiltshire anyway, - the population of the whole county is less than two of the average London boroughs. Taking in all those counties where passing through London isn't necessarily the fastes way to Ashford, (i.e. Ken, East Sussex, West Sussex, Surrey, Hampshire, Dorset and Wiltshire, their combined population is still less than that of London, so really just on the basis of personal cost or convenience, a case for reopening Ashford International is a non-starter.
As is any reference to ULEZ. It will be a non-issue for any period that a temporary or permanent move to open Ashford is active.
 

swt_passenger

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This is going to get worse. It's already unacceptable at times. St Pancras, the whole station, is not big enough to accommodate the queues.
A neat solution would be to start a few trains at Ebbsfleet or Ashford. All the infrastructure is there, and it would also be very useful for Kent residents.
Ebbsfleet and Ashford cannot take the queues either, customs and security capacity for a whole train is not provided. There was a thread in December about the reaction to the Thames Tunnel closure, and it was explained then that neither station is designed to cope with terminating trains other than in an emergency.
 

Mikey C

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I don't see the market for trains starting from there, but I certainly agree that a small number of trains should start calling at Ashford again, as that stop is genuinely useful for much of Kent and Sussex, and Ashford is a major rail hub so really well connected, unlike say Ebbsfleet.
 

spyinthesky

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The current driving tome form -say Salisbury to St Pancras is about 2 1/4 hors whereas the journey to Ashford is over 2 1/2 hours. I doubt that many seats will be sold to passengers starting from Wiltshire anyway, - the population of the whole county is less than two of the average London boroughs. Taking in all those counties where passing through London isn't necessarily the fastes way to Ashford, (i.e. Ken, East Sussex, West Sussex, Surrey, Hampshire, Dorset and Wiltshire, their combined population is still less than that of London, so really just on the basis of personal cost or convenience, a case for reopening Ashford International is a non-starter.
As is any reference to ULEZ. It will be a non-issue for any period that a temporary or permanent move to open Ashford is active.
I don’t disagree that it’s a non-starter and doubt it will ever happen.
I could even throw in Hampshire, Essex, Berkshire and Oxfordshire if used as a park and ride.
2 hours 15 to Ashford for me using google, but I don’t drive a google which tend to be generous. 1h 55 it shows for STP but I’ve never done less than 2h 15 even on a Sunday morning.
Chelmsford for example is 1h 20 to AFK.
I don’t think that Ashford needs an all day service but a few stoppers a day May ease the pain at St Pancras.
As for personal reasons you quote, I fly.
 

MarkyT

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Ebbsfleet and Ashford cannot take the queues either, customs and security capacity for a whole train is not provided. There was a thread in December about the reaction to the Thames Tunnel closure, and it was explained then that neither station is designed to cope with terminating trains other than in an emergency.
Also, I doubt whether the border facilities have been updated ready for all the new procedures. It would be a perfect time during an extended closure to do such work, but I doubt the organisations concerned would want to bear the expenditure until they absolutely have to.
 

Meerkat

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Would the market cover the cost for opening up Ebbsfleet/Stratford/Ashford?
The costs to Eurostar would presumably be greater than an average St Pancras passenger, but if they charged similar fares they would collect loads of rip off accusation bad publicity.
In terms of reversing trains would it really cost that much to run empty to/from St Pancras in the paths that arent being used?

If it came down just to a lack of French border staff willing to outstation couldn't you run the first train France-England dropping France based staff off who then sorted the passengers for England-France trains and got the last train back (ensuring last check in give them enough time to pack up and get to the platform).

What are the station capacities relative to a train capacity - how many of the stops would need to be open to fill a train?
Stratford seems an obvious target as it is easier to get to than St Pancras for a good number of people and would look less like a rip off if the fare was the same.
 

The Prisoner

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Nearly as bad an idea as starting HS2 services at Old Oak Common.

Re-open these stations for Kent residents yes, but to start and terminate international services - where 95% + of customers I would guess would be travelling to/from London (or connecting from there) - is frankly a bonkers idea.

Imagine a train of 900 Eurostar customers being thrown out at Ebbsfleet with 800+ then needing to get to London?
 

Failed Unit

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Nearly as bad an idea as starting HS2 services at Old Oak Common.

Re-open these stations for Kent residents yes, but to start and terminate international services - where 95% + of customers I would guess would be travelling to/from London (or connecting from there) - is frankly a bonkers idea.

Imagine a train of 900 Eurostar customers being thrown out at Ebbsfleet with 800+ then needing to get to London?
Not sure if anyone is really saying reverse them there, just say having the following from St Pancras (in principle)

x00 - Paris (Non-Stop) - Every hour
x15 - Paris (Stratford, Ebbsfleet and Ashford) - Alternate house.
x33 - Brussels / Amsterdam Every hour.

If the x15 and x33 are flighted in the channel tunnel, they some of the Brussels services could leave at x15 and then continue to Brussels after after the tunnel.

However, I don't know what capacity is like on HS2, so not sure if having a stopping services would cause choas for South Eastern. People for Paris would probably chose the fast service anyway, but as many say you might as well start from St Pancras as realistically you would need to run the train empty anyway. So you get more operation flexibility .
 

RT4038

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Or if they sold and marketed tickets that departs from Ashford at a lower cost than st Pancras or included parking/domestic train tickets from elsewhere. It would perhaps make Ashford more of a prospect
But would there be a genuinely lower cost for providing such trains (and the tickets for domestic train connections)? Doubt it, so why would 'they' consider such an action?
 

paul1609

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Would the market cover the cost for opening up Ebbsfleet/Stratford/Ashford?
The costs to Eurostar would presumably be greater than an average St Pancras passenger, but if they charged similar fares they would collect loads of rip off accusation bad publicity.
In terms of reversing trains would it really cost that much to run empty to/from St Pancras in the paths that arent being used?

If it came down just to a lack of French border staff willing to outstation couldn't you run the first train France-England dropping France based staff off who then sorted the passengers for England-France trains and got the last train back (ensuring last check in give them enough time to pack up and get to the platform).

What are the station capacities relative to a train capacity - how many of the stops would need to be open to fill a train?
Stratford seems an obvious target as it is easier to get to than St Pancras for a good number of people and would look less like a rip off if the fare was the same.
I dont think that financially any of these schemes is likely but from a practical point of view Ashford is far the best solution on the grounds that it has three wholy independent routes to London: St Pancras via HS1, Victoria via Maidstone East, Charing Cross/Waterloo East/London Bridge via Tonbridge plus the local connections along the South coast and to East Kent.
Ashford also has the advantage that it is really close to France if customs staff are required. My village is on the border between Ashford Borough and East Sussex and on a very clear day you can see the cliffs at Bologne. From the UK perspective there are border force staff at the Inland Freight facility (Farage Garage) on Junction 10a of the M20 (10 mins from Ashford Int.), Channel Tunnel (20mins), Dover (45mins).
Ebbsfleet relies on road transport or HS1 for onwards travel. This is a max of 4tph x 6 car trains. On HS1 these are often leaving Ashford full and standing. There is no immediate alternative rolling stock.
Ditto for Stratford International which also has the DLR. In reality it would mean 16 cars full of Eurostar passenger trying to make their way through Westfield to Stratford station for the Elizabethan or Jubilee Lines.
Ashford has in the past terminated Eurostars in a HS1 emergency. The issue has been dispersing the passengers on an unprepared Southeastern. Theres loads of rolling stock cascades that could be practised to allow a couple of Eurostar passenger clearing trains.
 

mike57

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x00 - Paris (Non-Stop) - Every hour
x15 - Paris (Stratford, Ebbsfleet and Ashford) - Alternate house.
x33 - Brussels / Amsterdam Every hour.
The problem with services calling at Stratford, Ebbsfleet and Ashford is that all 3 locations are going to need border staff, and one of the issues with St Pancras is the ability to process passengers through border control. So do you have additional staff at all 3 locations if so that it going to add to costs, even if staff can be found and probably wont happen, or do you redeploy from St Pancras which just makes St Pancras worse.

One solution to the St Pancras problem would be to reduce the time people are in the waiting area, and increase border control facilities there so that people can be processed and loaded on to trains more quickly. Maybe let them up on to the platform 10 mins before doors open, so that people can find their right carriage, this would reduce people in the waiting area.

Unless you have a complete rebuild at St Pancras, which is unlikely to happen on cost grounds, then the only thing you can do is make the operation slicker, assuming the average time spent in the departure and border area is close to 1 hour for each passenger currently (not sure if this is the case, certainly on my visits it seems like the right ball park), if this could be reduced to 40 minutes then thats an immediate improvement.

Or if they sold and marketed tickets that departs from Ashford at a lower cost than st Pancras or included parking/domestic train tickets from elsewhere. It would perhaps make Ashford more of a prospect
At what price point would people switch to Ashford? For people travelling from a wide area north of London St Pancras is the obvious choice. Anyone whose starting station is on the ECML, MML, Thameslink or with a short walk WCML would prefer to start from St Pancras. Could SE high speed services cope with even 1/2 a Eurostars worth of passengers and luggage per hour to say Ashford in addition to their current loading.

Although an attractrive proposition I cannot see it being commercially viable, and realistally its unlikely a furure government of any political hue will subsidise international services
 

swt_passenger

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Not sure if anyone is really saying reverse them there, just say having the following from St Pancras (in principle)
Only the original poster’s thread title? Surely ‘starting‘ some trains at Ebbsfleet or Ashford implies terminating there too?
 

Failed Unit

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Good point. I know Eurostar are not very customer focused anyway, but it would be very interesting to know how many of the passengers at St Pancras would prefer to get on somewhere else if the option was available. When I think about Stratford, the walk between Stratford and Stratford international isn't the best with lots of luggage, which will add to the expense of using it.

Would I be correct in saying that the Stratford stop was originally for North of London Eurostars (which never happened hence why it never opened)
 

paul1609

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At what price point would people switch to Ashford? For people travelling from a wide area north of London St Pancras is the obvious choice. Anyone whose starting station is on the ECML, MML, Thameslink or with a short walk WCML would prefer to start from St Pancras. Could SE high speed services cope with even 1/2 a Eurostars worth of passengers and luggage per hour to say Ashford in addition to their current loading.
What was happening before was that people were using Ashford as a railhead, driving down the night before staying overnight in a hotel. Theres plenty of long term parking and then getting a train next morning. The Disneyland train with families was particularly busy. Ive seen platform 4 (International Southbound) absolutely packed as the train pulls in from London. Paris trains werealso busy.
People are probably never going to use the train to travel to places that are only a short drive away Lille, Brussels especially at Eurostar prices.
 

Trainbike46

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What was happening before was that people were using Ashford as a railhead, driving down the night before staying overnight in a hotel. Theres plenty of long term parking and then getting a train next morning. The Disneyland train with families was particularly busy. Ive seen platform 4 (International Southbound) absolutely packed as the train pulls in from London. Paris trains werealso busy.
People are probably never going to use the train to travel to places that are only a short drive away Lille, Brussels especially at Eurostar prices.
I think you might be underestimating the cost of taking a vehicle across the Channel
 

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