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Ticket machine with foreign credit card

G

ge-gn

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Hi,
My sister has bought a ticket for travel for tomorrow from her home in the USA From the Greater Anglia app.
The ticket hasn’t been emailed, and she has been told to collect from a ticket machine at Heathrow using the reference number and payment card.

Will the fact that it is a foreign credit card cause an issue?

TIA
 
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jfollows

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I can't answer your question, someone else will I'm sure. Is the credit card "chip and PIN enabled"?
I assume that the ticket includes cross-London travel by Underground, which can't currently cope with e-tickets, hence the requirement to collect a paper/card ticket from a machine.
 
Last edited:
Haywain

Haywain

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ge-gn said:
Hi,
My sister has bought a ticket for travel for tomorrow from her home in the USA From the Greater Anglia app.
The ticket hasn’t been emailed, and she has been told to collect from a ticket machine at Heathrow using the reference number and payment card.

Will the fact that it is a foreign credit card cause an issue?

TIA
Click to expand...
It shouldn't be a problem.
 
Bungle965

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Cards from the US you shouldn't have a problem with. I'm only aware (and this is purchasing only) of issues with rather more niche cards outside of Visa/Mastercard/Amex empire so the likes of Diners Card, Union Pay I don't believe are accepted anywhere.
 
Haywain

Haywain

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Bungle965 said:
rather more niche cards outside of Visa/Mastercard/Amex empire so the likes of Diners Card, Union Pay I don't believe are accepted anywhere.
Click to expand...
But that 'anywhere' will include the GA app where the tickets were purchased, so they couldn't be required for the collection if they couldn't be used for the purchase.
 
G

ge-gn

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Ah, so now I understand why she wasn’t issued an e-ticket, although I’ve directed her to use the Elizabeth which surely must accept them..

Thank you for your help people, I’m sure her mind will be put to rest.
 
AlbertBeale

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James H said:
No, e-tickets are not normally issued for journeys involving the Elizabeth line
Click to expand...

The Elizabeth Line shares ticket gates with the Underground where they serve the same stations in central London; Underground ticket gates accept the London contactless system - Oyster - and most other contactless payment options, as well as appropriate card tickets (less used now because Oyster is almost always cheaper). National Rail card tickets can be used on valid routes which include an Underground [or indeed Elizabeth Line - which is not technically part of the Underground] component, but the e-ticket scanners used for National Rail e-tickets aren't installed on the Underground system.

Incidentally, unless the ticket bought was a fixed Advance ticket (tied to a particular train - unlikely for someone arriving by air, I'd have thought), then there would have been no financial disadvantage in buying the ticket after arrival, hence saving any possible problems of this sort.
 
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robbeech

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Haywain said:
But that 'anywhere' will include the GA app where the tickets were purchased, so they couldn't be required for the collection if they couldn't be used for the purchase.
Click to expand...
Whilst almost certainly not an issue with this case I’m not convinced this general statement can be made. We’ve seen multiple topics recently about people from the UK with physical cards that have been used for purchase but cannot be used to collect, slightly different but comes under the general theme of “can be used for purchase so can be used for collection”.
 
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island

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Haywain said:
But that 'anywhere' will include the GA app where the tickets were purchased, so they couldn't be required for the collection if they couldn't be used for the purchase.
Click to expand...
If the card does not have a chip, which many American cards don't, it will still happily be accepted by apps but it might not be accepted by the ticket collection machines. Not all of the card readers still have magstripe functionality.
 
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blueberry11

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Wallsendmag said:
Why are they trialing barcode readers then?
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I think there are plans to install readers at TFL stations that serve National Rail stations like Stratford but not confirmed. I really think operators should not sell barcoded tickets to Stratford and other stations with gates but no scanners ATM (I have said this a few times including here) because if have to see staff to be let out or someone could use contactless charging them a large fee. Also c2c don't use them and possibly Merseyrail.

But at least operators do not for journeys involving the underground.
 
Starmill

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Wallsendmag said:
Why are they trialing barcode readers then?
Click to expand...
So that a customer with, say, a Slough - Taplow or Newbury - London Terminals ticket can have their etickets scanned? These throw up every day at EL gatelines, have done since inception.
 
Wallsendmag

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blueberry11 said:
I think there are plans to install readers at TFL stations that serve National Rail stations like Stratford but not confirmed. I really think operators should not sell barcoded tickets to Stratford and other stations with gates but no scanners ATM (I have said this a few times including here) because if have to see staff to be let out or someone could use contactless charging them a large fee. Also c2c don't use them and possibly Merseyrail.

But at least operators do not for journeys involving the underground.
Click to expand...
It was a sort of rhetorical question, Im quite well informed when it comes to smart ticketing which is quite handy given what I do for a living.
 
Alex365Dash

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blueberry11 said:
Also c2c don't use [e-tickets] and possibly Merseyrail.
Click to expand...
Following a recent change, c2c now uses eTickets.
www.c2c-online.co.uk

e-tickets now available to c2c customers | Trains to/from London, Southend & Essex with c2c Rail

For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk
www.c2c-online.co.uk www.c2c-online.co.uk
New and more flexible ways to travel as rail operator c2c adds e-tickets to its wide range of print, digital and smart ticketing options.

[10 January 2023] c2c has introduced e-ticketing to its wide range of ticket and payment options, meaning customers can now buy and present their rail tickets direct from a mobile phone or smart device.

e-tickets, can be purchased from the c2c app and website – up to just 5 minutes prior to travel – saving customers’ time and the need to visit or queue at ticket offices and ticket machines to buy or collect tickets.

Commenting, c2c’s Commercial Director, Eleni Jordan, said: “Following months of work and rigorous testing, and a successful trial period during December, I am delighted to announce that we are now retailing e-tickets across our network.

“This is an exciting digital development for our customers, providing them with even greater choice and flexibility when planning and paying for their trips with c2c.”

Over 30,000 tickets were sold during the December trial period, and early signs indicate that the flexibility and instant availability of e-tickets means they are going to be extremely popular with customers and a great addition to the existing range of tickets.

In addition to Smartcard and ticket payment and collection options via ticket machines and ticket offices, customers planning and purchasing their travel through the c2c website or app can now choose to receive an e-ticket direct to their phone, app or email.

The following tickets and ticket types are now available as e-tickets:

  • Peak and off-peak singles and returns
  • c2c Online advance off-peak returns (40% discount if purchased 3 or more days before travel)
  • Railcard discounts
  • Purchasing e-tickets on behalf of other travellers

Eleni Jordan added, “As part of our ongoing commitment to making c2c a more attractive and accessible railway, the introduction of e-tickets will make buying and presenting tickets quicker and easier for our customers than ever before.

“We already offer a wide range of ticketing and payment options to best suit customers’ needs, and we are working hard to ensure that everyone can access the correct tickets and best value fares for their journey.”
Click to expand...
 
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