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RESOLVED - Wakefield to Oxford 13/04

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Fermiboson

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Keeping it short - I need to be in Wakefield until 1800 which normally is plenty of time to get back. But apparently XC aren’t operating rail replacement buses past 1700.

When’s the latest I can get back? I have an HoE rover, Derby <> Sheffield and Sheffield <> Wakefield day returns. They were purchased on March 28 if that matters.
 
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F

Fermiboson

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Haywain said:
Where are the replacement buses not operating?
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Derby <> Burton-on-Trent.

Train guard just now (0805 on 1M22 b/t Banbury and Leamington Spa) gave me permission to travel via London, and I don’t really have another choice. We’ll see if I end up on the wrong side of the disputes subforum I suppose.
 
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Haywain

Haywain

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Fermiboson said:
Derby <> Burton-on-Trent.

Train guard just now (0805 on 1M22 b/t Banbury and Leamington Spa) gave me permission to travel via London, and I don’t really have another choice. We’ll see if I end up on the wrong side of the disputes subforum I suppose.
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I hope you've got something in writing.
 
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CyrusWuff

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Haywain said:
I hope you've got something in writing.
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And even then:

1) an XC Train Manager doesn't have the authority to commit LNER and GWR to accepting a combination of tickets that's not even remotely valid on the relevant services; and
2) the tickets were purchased after the industrial action was originally announced, so the OP would be reliant on NRCoT Condition 28.2 / PRO Article 16. Even then, I'd suggest they'd need to make use of the Rover to get to Leicester and speak to EMR staff there.
 
F

Fermiboson

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Haywain said:
I hope you've got something in writing.
Click to expand...
This is something I realised afterwards. XC does have the authority to authorise me to travel on the route (since he was a member of staff) - is that not an absolute defence against RoRA s5(3)?

I’ll speak to the ticket office at Wakefield (as the XC to Wakefield is about to depart) and try to get something in writing. Going back to Leicester will mean a meandering taxi ride back as there are simply no trains back by that time, and I’d like to avoid that where possible.

UPDATE: have received written endorsement from train guard on 1Z39.
 
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Watershed

Watershed

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CyrusWuff said:
1) an XC Train Manager doesn't have the authority to commit LNER and GWR to accepting a combination of tickets that's not even remotely valid on the relevant services; and
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That may be the attitude that some in the rail industry take, but it bears little relation with the legal position.

Every National Rail train operator is a party to the NRCoT; accordingly, a member of the public would have no reason to doubt the apparent authority of a member of staff of one company to act on behalf of the others.
 
Haywain

Haywain

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Watershed said:
That may be the attitude that some in the rail industry take, but it bears little relation with the legal position.

Every National Rail train operator is a party to the NRCoT; accordingly, a member of the public would have no reason to doubt the apparent authority of a member of staff of one company to act on behalf of the others.
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No, but a member of staff might do and an appropriate course of action would be to complete a ticket irregularity report. That doesn't mean the passenger is at fault but it's the route to investigating the matter.
 
T

TUC

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CyrusWuff said:
And even then:

1) an XC Train Manager doesn't have the authority to commit LNER and GWR to accepting a combination of tickets that's not even remotely valid on the relevant services; and
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If that is the case, how can any passenger have confidence in any authority to travel that involves non-permitted routes on TOCs other than the one where the authority is given?
 
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CyrusWuff

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TUC said:
If that is the case, how can any passenger have confidence in any authority to travel that involves non-permitted routes on TOCs other than the one where the authority is given?
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In the normal course of events, requests for on the day acceptance should go through the relevant TOC's Control, who would ask their counterparts and pass the response back.

That doesn't eliminate the risk of being challenged entirely, but suffices in the vast majority of cases.

During periods of disruption, there will usually be blanket acceptance in place, which staff should be aware of even if it's not advertised on NRE - such as individual TOC agreements for acceptance during industrial action.

The NRCoT also includes a statement that "neither a Train Company's staff, nor a Licensed Retailer's staff, has the authority to waive or change the Conditions unless they are specifically allowed to do so within the Conditions."
 
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