Chiltern Railways - NIP Response Feedback

I received a Notice of Intended Prosecution from Chiltern Railways (attached) regarding a journey between Leamington Spa and Birmingham Moor Street.

I forgot to renew an expired card, and since the card selection was still saved on my Trainline app, I bought tickets with the card applied without realising. I intended to renew the card ahead of a specific journey, but got sick and it genuinely slipped my mind afterward. When I spoke to the railway staff member who took my details, I was surprised that my card had expired and I only later remembered what had happened.

I've written a letter that is more detailed than the examples I've seen on the forum and would appreciate some feedback.

Should I look for and address any other bookings made with a railcard after my railcard had expired? Or should I wait for their response first? I rarely travel by rail now, so if there are any, it would only be a few local journeys.

Your draft is far too long. They won’t care about the story as to why you didn’t renew.

There’s a lot of examples on other threads of more concise responses. Chiltern will typically settle out of court if you cooperate, but don’t make their job more difficult by sending a lengthy email.

I thought that might be the case, thanks for the feedback.

everwas said:

I thought that might be the case, thanks for the feedback.

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Focus on making it clear there was no intention to deliberately evade any fare(s) as part of your reply. Along with the other general content advice given on forum

Eg as in this - albeit different circs