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Please just do what you can. You'll still be heard :-)

I think you've got to admit though we have a pretty good "go" at what you suggest, far more so than other journey planners used by retailers. But currently there are limits imposed on us and that is the point about ADS, and why we're "campaigning" so hard to get it, the shackles will be off :-)...

We want to quantify how flexible people can be with their rail travel.

Thanks for being a "fan" :-) This research is to help us get ADS, an availability feed from RARS. With that, rather than being limited by what we are permitted to query with RARS, we'll have our own real time, totally up to date "cache" so we will undoubtedly find more/better prices over a much...

So for instance we could mail our database saying "Here are Christmas markets you can visit from your local station for £15 or £30 next weekend". This sort of "push marketing" is another business case for ADS.

So for instance a month's view of availability would suit you? Precisely the kind of thing ADS will enable inc accurate data.

Ensuring the accuracy and reliability of our data has always been the primary objective. We are confident that the survey is well structured to avoid unreliable, biased feedback and inaccurate results. I'm sure the team will be very aware of the points you make as they analyze the data to ensure...

Thank you to everyone who completed the survey. The survey was "coded" by Verian, a market research company, and designed by Jacobs who have historically done extensive franchise work for TOCs and the DfT, including demand forecasting. Our goal is to estimate potential revenue growth if we and...

I'm not sure this is exactly what you mean but fortunately the vast majority of customers booking splits appear to just book where they find them. As opposed to the tricky and time consuming process of trying to book 4/5/6 splits individually on a TOC site. Some people do but for those that...

If by "free" you mean a level playing field (in the retailing market), that is exactly what independent retailers have been/are asking for. Fortunately GBRTT recognises the importance of that as opposed to the "incumbents". 1710758718 They have been "bombarding" a customer of ours - who happens...

The current RDG "Nothing Beats Being" radio advertising campaign is the same, it says for the "best fares" go to nationalrail.co.uk. Independent retailers (with cheaper splits) aren't on that.

Yes.

It is, as Paul Kelly above says, a fault with the data the TVM was using. We have sent RDG an urgent bulletin to address this. Just heard back: We have a staff brief on this already just going trough approval and should be out first thing in the morning. We know the issue is caused by the TVM...

precisely

Have you any idea of how much out of a retailer's commission RDG take back in charges? Independent retailers charge fees cos they have to. 1620667228 Good man, thanks! 1620667764 If they went to the DfT and showed selling other TOCs' tickets at 5% didn't cover the costs and asked to be allowed...

Yes, Laetitia sent thro details and talked us thro them. I was looking at Lon - Edin on 12th Dec today where there were no fares. Also I was talking generically, it's not just a LNER issue. Just trying to understand, we have customers quizzing us. Asked RDG a month ago but no response.

Yes but you'd think there's been enough time for things to "settle down"?

Why is getting timetables finalised being so delayed just now?

I don't see why not. If the online form won't take 2 refs, please email and we'll sort it manually.

yes, it's per booking, not tickets