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I visited Stratford station this weekend (26/27 June 2021) to do exactly this but was told that they don't do it there anymore. The staff were helpful and sent me to Liverpool Street. I made it to Liverpool Street and was told they don't do it there either (turns out this is mentioned earlier...

Thank you - that's helpful. We'll have to see what they say. I'd be disappointed if they did take capping into account as that would result in a different amount of compensation for a morning journey (ie before reaching the daily cap) compared to an equivalent delay in the evening (after...

I recently travelled from Paddington to Elmstead Woods via London Bridge using PAYG on my Oyster card. The Underground part of the journey was uneventful, but I was delayed by over 30 minutes on the London Bridge -> Elmstead Woods part of the journey. When submitting my Delay Repay claim on...

On the subject of ticket acceptance, I'm sure I saw a page on either the Thameslink or Southeastern website saying that during the August Bank Holiday week London Bridge closure, Bromley South would be treated as a Zone 4 station [for Oystercard holders, but not contactless users.] I made a...

A (hopefully) final update here... I raised this issue with Travelwatch who responded a couple of weeks ago to uphold my complaint and agreed with everybody here that the Partner Card should have been issued in the first place. I'm also pleased to report that I bought a partner card with...

I received Southeastern's reply to my complaint today. The letter states that "it isn't possible for us to issue Oyster Partner Cards. This is because Oyster is a Transport for London product and we do not have access to the Oyster database." Can anybody suggest where I can go from here? For...

Wonderful - that's extremely helpful!

Relieved to hear it - thanks for the reply Be3G! I'll write up a complaint to Southeastern... in addition to the webpage I quoted, are there any more definitive references that I could refer to?

I hold a Z1-4 Annual Travelcard that is loaded onto my Oystercard and comes with a Gold Record Card. I recently tried to buy my wife a Network Card for £1 but the ticket clerk (at a Southeastern Station) refused to sell the card to me on the basis that I hadn't bought my Annual Travelcard...

In July 2013, I went to a central London ticket office and explained that I wanted to travel to Luton Airport (LUA) to pick up three friends (one of whom was 15) and for all for of us to travel to East Croydon (ECR). I showed my Annual Zone 1-4 Gold Card. [I'll abbreviate Zone 4 Boundary to...

I actually didn't buy this ticket at London Bridge - I bought the ticket at a Zone 4 Southeastern station and travelled to London Bridge using my Annual Travelcard. I asked for a "London Bridge to Brighton" ticket, and the ticket I was sold says "London Terminals to Brighton" Just wanted to...

Thanks for the quick reply - sounds fairly clear cut!

Hello, I recently (15/12) travelled from London Bridge to Brighton. I checked the fare online (www.nationalrail.co.uk) and found that if I bought a return ticket restricted to First Capital Connect's trains ("FCC Only") the fare would be £10, or £6.60 after my Gold Card discount. When I...

There were some semaphores in the Blackpool North area last time I went through (Autumn 2011)

Interesting - I wondered if I'd stumbled across a glitch, but this seems like established practice. How do the TOCs (or whoever is responsible for setting fares) justify charging two different prices for effectively the same thing? Not a huge surprise that you can't use outward/return tickets...

Hello, According to the National Rail website: - the cheapest return from Cambridge (CBG) to Kings Cross (KGX) costs £16, but - the cheapest return from KGX to CBG costs £22.20 (based on a journey on 14th April) I've heard of "fare anomalies" but this is very odd and, dare I say it...