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Ok, it sounds like I have enough to make an appeal worthwhile at least, just have to see how it goes from there. Thanks very much both of you for your help, much appreciated.

Yes I'd be reasonably happy with that, I'd be likely to use the vouchers in the future. Should I be asking for a goodwill gesture in my appeal letter, or just a straight refund and see what they come back with?

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Thanks GadgetMan, will post through the reference now. I'll have a look through my pockets but the only place it could be is jacket/jean pocket or wallet. I think the most logical explanation is it may have slipped back into the tray before my noticing. In terms of my options, I presume best...

Evening folks, Today I had to make a return train journey with Virgin Trains from London Euston to Birmingham New Street. This was all made under one booking - via my work - in my name, and under one ticket booking reference. I printed the tickets out this morning, and hopped on the out train...