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I do apologise if the incorrect wording of my post has offended you. As mentioned earlier my brother is dealing with this now and I haven't spoken to him about the process he needs to follow, or what exactly is involved. Request/refund/appeal. I think you all get the general idea I was trying to...

My brother has the tickets he went to the station and was directed where to appeal. He is expecting to at least get the price of my share of the ticket back so we'll have to wait and see

Sorry johnmorris 0844 but I didn't really understand your post. what does "you don't excess tickets" mean? do you work in someway for the railways and this is jargon? also in the last paragraph, my brother had all 3 tickets with him in case I felt better and decided to meet him at the station...

Hi yes they were charged that amount for the ticket and travelcard on a groupsave ticket

Yes My brother had all three tickets with him

My brother, sister and I purchased a group travel ticket from Norwich to London back in October to travel today. Unfortunately I am ill today and My siblings have been charged £53 extra each!!! We purchased these tickets from Norwich Station and we were not informed that this would happen if...