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I go HIT to FPK>>MOG in the morning, then MOG >> KGX on the Northern line in the evening and pick up my train there. Is there an official line on this? I used my key last week with no problems. I find rail staff can be hard work at times......

Hello, Quick Q... Is my Hitchin to London Terminals now valid at St Pancras? Is the smartcard confirmed working on the barriers there? I Usally go in to MOG via FPK, but then home from KGX so that I get a seat, using the Northern line from MOG to KGX. Cheers

My ticket is up for renewal soon and I'll think i'll go back to paper, while the card itself is OK, the GNR staff are the pits and have no idea how to deal with customers. Apparently I should have been given a gold record card when I swapped to the key which I needed if I wanted to get...

My ticket also shows an extra Potters Bar + Z1-6. Must have been how they fixed the gate issue at Kings X

Ive been using mine on the GN route for a few weeks now. On the times it been checked a few have looked and said thats fine and some have got the reader out and scanned the card. None have asked for my photo card.

Its just the regular gates as used by oyster.

To be fair to govia, now that my tickets works at both ends, although yet to to try the northern line ticket hall at kings x. It works well and is much less bother than my paper ticket. Its just a shame that it took so much messing about and that thier customer services is dreadful!

I am hoping that now the gates at Moorgate are working that they will work on the kings cross tube side too....

Well it started working at moorgate this morning.

i'll give it a week then go back to paper ticket if they dont get it sorted.

I rang customer service and the bloke i got through to reckoned as my season ticket is for London terminals, the key wont work at Moorgate because its not a London terminal.....this is despite previous call to CS telling me that my route was fully covered for the key. I rang straight back and...

same issue at Moorgate. seek assistance 57

I have a key card and the FAQs say take it to a station to get my season ticket loaded. I am going back later today to see if they can do it.

I applied for a key card, took it to my station to have my season ticket loaded as per the FAQs, and they said they couldn't help me, customer services tell me that my local station can do it. Go back to be told no they cant... Nice idea but very poorly managed!