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I hope someone can cast some light into this situation. I'm trying to get a new copy of my worn annual season ticket (Theale to London Z1-6). Station staff at Paddington (PAD) are refusing to do this. A bit of background: I originally bought an annual season ticket for Basingstoke to London...

I'm certainly considering a complaint to GWR about Paddington ticket staff as this isn't the first time they've made a mistake. I read the entirety of The Railways (Penalty Fares) Regulations 2018 yesterday (afterall that's my day job), but didn't mention anything as didn't want to appear to...

I checked the relevant legislation (The Railways (Penalty Fare) Regulations 2018) this afternoon (and unless I've missed something) it agrees with @furlong - there is no reference to situations where a valid ticket is produced for part of a journey. Section 9.1 and 9.3 are very specific that it...

Also worth noting that the PFN indicates RDG to THE (rather than my actual PAD to THE journey) so although I understand the PFN is not issued with the correct amount I don't see how I would prove this for an appeal.

Revenue protection officers certainly knew where I boarded the train. I do appreciate that I would've had to pay much more than £20, whether error or kindness is besides the point. Certainly planning to pay it, but I have to wait for it to be loaded onto the revenue protection system - it only...

I haven't paid it yet, but I'm planning to pay in a few days. The revenue inspector who issued it insisted that I don't pay (!) and appeal if I feel I have grounds for appeal. Someone else later asked where I had boarded the train. Just to confirm that I understood correctly, the fact that my...

£20 as that was higher than RDG-THE Single Fare x2

Thank you for both of the above and the quick responses. I'm definitely interested but not well-informed - I'll definitely be taking up your advice.

I was specifically thinking about easement 300391 which states: Customers travelling from Theale, Aldermaston, Midgham, Thatcham and Newbury Racecourse via Newbury may travel via Reading West. This easement applies in both directions. I believe I had misunderstood this to mean, I can board a...

Thanks for that, assuming there are no other replies to the contrary, I could do a changeover as you suggest. One question, I bought this Season Ticket online from Greater Anglia. Would GWR ticket office at Paddington be willing to do the changeover in practice? I would change to a THE to London...

Hi This morning I received a penalty fare notice for the following journey: Travelling from London Paddington (PAD) to Theale (THE) Annual Travelcard valid between Basingstoke (BSK) and London Zones 1-6 on Any Permitted route Ticket presented (validity 24-Oct-2019) along with the photocard...