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  1. R

    Lack of booked assistance

    We have now been kindly offered compensation for the cost of the journey for one of the two people travelling.
  2. R

    Lack of booked assistance

    Thanks. I’ve eventually got through and they will investigate further…
  3. R

    Lack of booked assistance

    The booking was through the Passenger Assistance App well in advance of the travel. The actual journey was with EMR.
  4. R

    Lack of booked assistance

    No we struggled and managed to get on the train in time.
  5. R

    Lack of booked assistance

    After several weeks we have received an apology from NR for the failure to provide booked passenger assistance at a London rail terminal. No redress is offered. Is this the usual response and limit of what can be expected by way of apology from National Rail?
  6. R

    First Class on GWR, LNER & Greater Anglia

    LNER now offering complimentary wine and beer in 1st class all week and also weekends along with water, hot drinks, sandwiches, crisps and biscuits. A considerable improvement. Some refreshments KGX lounge but not EDI or BWK yet.
  7. R

    Missing service 1212 Berwick-upon-Tweed

    I wonder if any representation has been made to LNER to add to the timetable. Is there a specific process to offer suggestions to ROC’s?
  8. R

    Missing service 1212 Berwick-upon-Tweed

    Does anyone know why the weekday LNER service from Inverness does not stop at Berwick resulting in no direct service to London at 1212? It interrupts an otherwise hourly service to London.

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