Actual conditions for Advance fare changes

[Woby_Tide]

So I am now finding myself to have to change some Advance fares that I purchased on the SWR website and had delivered to their app as e-tickets. When I needed to change I contacted them on Twitter as how best to do this, they said go to the ticket office(?). Even though the National conditions say ticket office can only deal with tickets on proper "ticket paper" (https://www.nationalrail.co.uk/times_fares/ticket_types/46594.aspx)

So turn up and they are unable to change it due to the above, contact SWR again and they say ring the customer services, they repeat the mantra that they can't change them even though they are online. So despite changes being possible for an admin fee, if you've got an e-ticket, you're stuffed it seems. I know this easy for them to resolve but just wondered if there were some specific T&Cs in the Operating COnditions that specify that if I've bought an e-ticket from TOC XYZ then they have to process the change?

 

[js517]

This may be of interest:

National Rail Enquiries - Advance ticket terms and conditions

Whilst there are no refunds on Advance tickets in most cases you can change your journey prior to travel (up to departure) for a £10 fee plus any difference in the fare payable. However, please note that if you choose (where offered) to print your tickets at home or download them to your mobile device, different rules apply and you may not be able to subsequently change your ticket. The relevant conditions will be made clear when buying your ticket.

 

[liam456]

This may be of interest:

National Rail Enquiries - Advance ticket terms and conditions

Also remember that Advances can be changed without the £10 charge if booked with Cross Country, so do that in future!

 

[alistairlees]

This may be of interest:

National Rail Enquiries - Advance ticket terms and conditions

It appears that page - particularly the bit about refunds / changes - could do with some updating / correcting / clarifications.

 

[RJ]

Certain ticket offices are more favourable with refunds and waiving admin fees than the websites are. Might be worth enquiring about this.