I bought a TfW multiflex ticket recently and the "travel conditions" presented when I purchased it said nothing about break of journey restrictions. When I've previously looked on the web, I've not been able to find anything about such restrictions either.
I was told today that break of journey isn't permitted, that it was an error that it wasn't mentioned before, was shown that when doing a purchase now the restriction is mentioned, and required to activate another ticket to continue my journey.
For those who understand these things, is this position, i.e. that I am bound by what they meant to say, not what they did say when I bought my ticket, correct?
Looking at the web site now, the terms and conditions have been changed to add a break of journey restriction and also a rule that a ticket is only valid for 3 hours, despite the fact that this isn't mentioned when you buy the ticket or activate it (and it still shows as active for the rest of the day).
So - again - when buying a ticket am I expected to assume that the information I'm presented is incomplete and search on the web site for a more comprehensive set of terms and conditions?
Neither of these positions seems reasonable to me.
I'm asking here out of curiousity because I do not think I have the energy to try to get someone at TfW to take a complaint seriously.
I'd also argue that it's a bit misleading to describe it as 12 tickets for the price of 10 because it is (no longer) comparing like for like (particularly as they explicitly compare them to anytime tickets).
I was told today that break of journey isn't permitted, that it was an error that it wasn't mentioned before, was shown that when doing a purchase now the restriction is mentioned, and required to activate another ticket to continue my journey.
For those who understand these things, is this position, i.e. that I am bound by what they meant to say, not what they did say when I bought my ticket, correct?
Looking at the web site now, the terms and conditions have been changed to add a break of journey restriction and also a rule that a ticket is only valid for 3 hours, despite the fact that this isn't mentioned when you buy the ticket or activate it (and it still shows as active for the rest of the day).
So - again - when buying a ticket am I expected to assume that the information I'm presented is incomplete and search on the web site for a more comprehensive set of terms and conditions?
Neither of these positions seems reasonable to me.
I'm asking here out of curiousity because I do not think I have the energy to try to get someone at TfW to take a complaint seriously.
I'd also argue that it's a bit misleading to describe it as 12 tickets for the price of 10 because it is (no longer) comparing like for like (particularly as they explicitly compare them to anytime tickets).