Avanti Weat Coast refund query

[Leslie Fletcher]

I have an off-peak return Manchester<->Euston bought as a E-ticket using the Avanti app. I find I am not able to use the (still valid) return half. Can I claim a refund? (The Avanti website says “yes” in one place and “no” in another.) If “yes” how do I do it? (The instructions on the Avanti website don’t correspond to either the app or the website.)

I hope this isn’t by way of being a frequently asked question - I did search, though not exhaustively.

 

[jfollows]

Yes, eg https://support.thetrainline.com/en...78000000453-can-part-of-a-ticket-be-refunded-

* the refund you are due is not always 50% of the full ticket cost, the refund is calculated by subtracting the cost of an equivalent single ticket from the price paid, meaning there’s not always a refundable value remaining.

you can refund an unused return portion of a ticket.
However, for an off-peak return the calculation may not result in any value remaining.
£114 off peak return
£79.80 off peak single
£114/2-£79.80 is negative
(this might not be the right calculation, though)
(see below for the right calculation!)

 

[MrJeeves]

You should be able to claim a refund of the difference between the single and return tickets, minus any admin fee (max £5).

Without a Railcard, the return is £114 and the single is £79.80, so you'd be entitled to £29.20 as a refund.

With most Railcards, the return is £75.90 and the single is £53.10, so that's £17.80 back.

This is found under Part F of the NRCoT:

Part F: Your Refund and Compensation Rights

29. Refunds on Tickets Which You Have Chosen Not to Use or Have Been Part-used

29.1 If you purchase any Ticket(s) and then choose not to travel, you may apply for a refund from the original retailer, unless the terms and conditions of your Ticket(s) state otherwise. You must do this no more than 28 days after the expiry of the Ticket(s) unless the terms and conditions of your Ticket state otherwise.

29.2 In such cases, a deduction from your refund in the case of part-used Tickets will normally be calculated on the cost of the journey(s) actually made. [...]

And in the Off-Peak Return terms:

Your ticket is refundable. If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date.

You may be required to pay an administration fee (up to a maximum of £5 per ticket). The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

If the return journey was disrupted in any way which meant you decided not to take it, you'd be entitled to a 50% refund of the ticket with no admin fee, however!

 

[Haywain]

Yes, eg https://support.thetrainline.com/en...78000000453-can-part-of-a-ticket-be-refunded-

you can refund an unused return portion of a ticket.
However, for an off-peak return the calculation may not result in any value remaining.
£114 off peak return
£79.80 off peak single
£114/2-£79.80 is negative
(this might not be the right calculation, though)
(see below for the right calculation!)

This is wrong. The calculation is fare paid (£114.80) less fare used (£79.80) less admin fee.

 

[jfollows]

This is wrong. The calculation is fare paid (£114.80) less fare used (£79.80) less admin fee.

Yes, I already observed that it’s wrong.
I’ll make it clearer.