Can you claim delay repay if you end your journey short of final destination?

[Mark J]

On Sunday 25th May, I had a ticket from Earley to West Hampstead Thameslink.

This ticket was 'any permitted', so allowed me to travel via Waterloo, or via Paddington.

On the return journey, I opted for the Paddington route back to Reading. The service I caught would of arrived too late in order to catch the connecting service to Earley, which leaves at 22:54.

Therefore I terminated my journey at Reading.

However, the 22:45 from Paddington arrived into Reading 16 minutes late.

Am I eligible to claim delay repay for this?

 

[Bletchleyite]

Provided the ticket permitted Break of Journey (which encompasses ending short), yes. I often end journeys at MKC which were ticketed to Bletchley and have claimed for Delay Repay while doing so. You claim based on the ticket actually used and the journey actually completed (to Reading).

If that was the last service of the day to Earley then you could have insisted on them providing a taxi and claimed DR based on your actual arrival time at Earley in the taxi.

 

[Mark J]

Provided the ticket permitted Break of Journey (which encompasses ending short), yes. I often end journeys at MKC which were ticketed to Bletchley and have claimed for Delay Repay while doing so. You claim based on the ticket actually used and the journey actually completed (to Reading).

If that was the last service of the day to Earley then you could have insisted on them providing a taxi and claimed DR based on your actual arrival time at Earley in the taxi.

I caught the 22:45 from Paddington knowing full well I that wouldn't of been able to make the last connection at 22:54 from Reading.

I was prepared to walk (which takes about 40 minutes), or get a bus back to that side of Reading.

I opted for the Paddington route, as even with the walk, or bus, I still would of gotten home before the Waterloo service arrived into Earley - and the walk back from there.

The ticket was a 'Sunday Out' return from SWR which is 'any permitted', indeed it worked through all ticket barriers at Paddington, the Underground and at St Pancras.

The ticket does permit a break of journey. There is essentially breaks of the journey at Paddington, plus St Pancras.

I am just worried that GWR will look at this claim and think that I couldn't of gotten the 22:54 connection anyway, and reject the claim.

The fact is the return journey got me back to a place of significance, for which I was easily able to get home from.


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Also for any claim, how would I input this?

Would I just put the 22:45 from Paddington journey in, or the whole route from West Hampstead TL?

If the latter, the journey likely won't input into the system, as the last connection would have gone by the time I arrived - even if it had of been on time.

 

[Bletchleyite]

The ticket does permit a break of journey. There is essentially breaks of the journey at Paddington, plus St Pancras.

Changing trains as required by your itinerary is not break of journey.

I am just worried that GWR will look at this claim and think that I couldn't of gotten the 22:54 connection anyway, and reject the claim.

It's not relevant. You are claiming for a journey from West Hampstead TL to Reading, not Earley. If that wouldn't be a permissible connection then all that means is you couldn't have a taxi to Earley for nowt.

Would I just put the 22:45 from Paddington journey in, or the whole route from West Hampstead TL?

If the latter, the journey likely won't input into the system, as the last connection would have gone by the time I arrived - even if it had of been on time.

You put in West Hampstead to Reading as that is the full journey you made, starting at the time you did start. Any claim is based on that itinerary. If you got across London quicker than the itinerary would allow such that by that itinerary you weren't 15+ minutes late, then unfortunately nothing is due.