Delay repay calculations with BritRail pass

[ycohui]

Hi I was travelling on XC service from Bristol Temple Meads (BRI) to Exeter Central (EXC) and got a 30-ish delay. I got the delay repay approved with £6.15, but I had no idea how did that got calculated.

My BritRail 8 day pass is £158 and the anytime single/return ticket is £38.80/£45.60, which 50% of single ticket cost shall be £9.88/£19.4/£11.40?

Anyone had any idea how did the TOC calculate the compensation?

 

[AlterEgo]

They should really divide the cost of your 8 day Britrail pass by 16 to calculate the cost of a single journey. Other tickets aren’t relevant; only the one you held.

It looks like they have not actually done that, but it’s what is supposed to be done and I think the error is in your favour.

 

[cool110]

Delay repay is based on the price of the ticket you have, the regular singles and return fares are irrelevant. With multi-day passes it gets a bit complicated, but generally they're treated like season tickets which divided up to get a nominal value (10 singles per week).

 

[Watershed]

For multi-day tickets such as BritRail Passes and season tickets, their cost is divided by the number of days' assumed use to determine a daily value.

That daily value is then treated equivalent to a return ticket in terms of the compensation payable.

Your 8 day pass cost £158 so the daily value is £19.75. Therefore the compensation for a 30-59 minute delay would normally be 25% of that, i.e. £4.94.

Despite the small amount of compensation paid, CrossCountry have therefore overpaid you, if anything.

 

[Dirty_Mac]

I had a two-day Britrail pass and got the full price back from delays on both days (both over an hour), so it's definitely inconsistent :P