In my posting https://railforums.co.uk/threads/avanti-west-coast-cancellations.233844/post-5758754 I rued the fact that, following an extensive delay, I was not entitled to Delay Repay because the tickets had been paid for using vouchers. These vouchers were not for a monetary amount; they were each for a first-class return anywhere on the Avanti network where they had Advance tickets available. (They were issued by Avanti Customer Relations when a previous journey was cancelled, as they said they had a huge backlog of emails and asked me to accept the vouchers in lieu of an actual refund.)
A few people commented in that thread that I was in fact still entitled to Delay Repay, which presumably would be based on the ticket price before applying the voucher.
Avanti, after one appeal, disagree saying they can only see a ticket price of £0.00.
Do I in fact have any grounds for Delay Repay? If so, are there any internal guidance/rules that I can use to support my next appeal?
A few people commented in that thread that I was in fact still entitled to Delay Repay, which presumably would be based on the ticket price before applying the voucher.
Avanti, after one appeal, disagree saying they can only see a ticket price of £0.00.
Do I in fact have any grounds for Delay Repay? If so, are there any internal guidance/rules that I can use to support my next appeal?
