Delay repay on bus replacement service?

[mrbouffant]

Hi there:
I hold a season ticket from East Grinstead to London Terminals.
Last night, I headed home after a works do but was dismayed to find a bus replacement from Oxted because of planned overnight engineering works.
The bus arrived at East Grinstead about 40 minutes later than the scheduled train should have done.
Is delay repay payable in such scenarios if this is scheduled engineering works which was advertised in good time?
Thanks!
--mrb

 

[skyhigh]

Is delay repay payable in such scenarios if this is scheduled engineering works which was advertised in good time?

Personally I would say no. If the replacement bus was in the timetable well in advance and ran on time, I would say that means you don't qualify for delay repay.

 

[Class800]

Only if it was emergency engineering work that was not planned before the day would delay repay be liable, in which case it would be treated the same as any disruption.