Delay Repay when instructed to de-board by train crew

[HSTEd]

I was recently travelling from Birmingham New Street to Manchester Piccadilly with XC.
I was travelling on the return leg of an open off-peak return ticket without a seat reservation.

The train that was arrived as a double voyager, with a five-car coupled to a four-car.
I boarded the train along with many others, however several minutes later a crew member instructed all the passengers on my half of the train to de-board because that unit was being locked up.

Everyone de-boarded and attempted to board the other half of the train, however I and many others were physically unable to board and were left behind.

I waited the next train (nominally ~30 minutes later) and arrived on that train approximately 30 minutes behind its scheduled arrival time. So overall I arrived approximately 60 minutes behind my originally projected time.

My question is, what is my delay for delay-repay purposes? Is it ~30 or ~60 minutes?

 

[Tazi Hupefi]

All that matters is your planned arrival time on the original train, versus what time you actually arrived on the next train.

You need to be precise, can't just say approximately/estimate. Probably best to specify what trains you took.

Also - do not complete a delay repay form here, it will get rejected almost certainly. This will be an email to customer relations type situation.

 

[HSTEd]

All that matters is your planned arrival time on the original train, versus what time you actually arrived on the next train.

You need to be precise, can't just say approximately/estimate. Probably best to specify what trains you took.

Also - do not complete a delay repay form here, it will get rejected almost certainly. This will be an email to customer relations type situation.

This was yesterday (26th September 2024), the original train was the 1601 Birmingham-MAnchester Piccadilly.
I eventually traveled on the 1630, which arrived at Piccadilly down 26 minutes at 1825.

The original train was timetabled to arrive at 1729.

So my delay was 56 minutes, but appears superficially to be 26 minutes (which obviously gets no repay at all).

 

[AM9]

This was yesterday (26th September 2024), the original train was the 1601 Birmingham-MAnchester Piccadilly.
I eventually traveled on the 1630, which arrived at Piccadilly down 26 minutes at 1825.

The original train was timetabled to arrive at 1729.

So my delay was 56 minutes, but appears superficially to be 26 minutes (which obviously gets no repay at all).

The last train's punctuality is irrelevant, it's as @Tazi Hupefi posted, the difference between your original itinerary arrival and your actual, i.e. 56 minute which entitles you to a refund based on the 30-60 minuite delay rate*.

* After you've explained the reason for not completing the journey on the originally planned train, (which is why an e-mail is appropriate rather than the normal Delay Repay form).

 

[gray1404]

Was Manchester Piccadilly your final destination by rail?

 

[HSTEd]

Was Manchester Piccadilly your final destination by rail?

Yes, the ticket was a return Manchester Stns-Birmingham Stns and I was not splitting.

 

[Tazi Hupefi]

In which case you'll get 25% compensation based on a return ticket, for a delay of under 60 mins.

 

[boiledbeans2]

For some TOCs, when selecting the reason for delay repay, there is a "train too busy to board" option. Whether it works or not is debatable.

See: https://www.railforums.co.uk/thread...-repay-train-too-busy-to-board-option.268409/

 

[TUC]

The whole issue sounds very poor practice.