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Delay repay when stopping short

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XmaX

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I have a bit of theoretical questions, although it might apply to me at some point as I finish my journeys at earlier stations fairly often.
Let's say I hold a return from station A to C, travelling via B. On my return, I intend to finish my journey in B, and the cheapest way to achieve this is by buying an A-C return. If my train from C to B is delayed, can I claim delay repay? I could in theory just claim for C-A being delayed, but claiming this would be somehow fraudulent given I don't exit at station A, and there might be some scenarios where the C-B journey is delayed, but overall C-A journey isn't.
 
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30907

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Stopping short on a return ticket is normally permissible, so I can see nothing wrong in general with claiming, and the amount is the same wherever you claim to.

Provided the claim was valid at A as well as B, claiming via the online system might be easier if you put A as your destination (and indeed I have done so when it was as easy to walk home from B!), and you have not defrauded the operator of anything.

The obvious exception would be if the claim would be valid at A but not at B because of a delay after B - to claim this would be morally wrong. (In the reverse case - valid at B but not at A - you would best claim by e-mail.)

Using B as your destination might simply confuse the online system in any case!
 

Watershed

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I have a bit of theoretical questions, although it might apply to me at some point as I finish my journeys at earlier stations fairly often.
Let's say I hold a return from station A to C, travelling via B. On my return, I intend to finish my journey in B, and the cheapest way to achieve this is by buying an A-C return. If my train from C to B is delayed, can I claim delay repay? I could in theory just claim for C-A being delayed, but claiming this would be somehow fraudulent given I don't exit at station A, and there might be some scenarios where the C-B journey is delayed, but overall C-A journey isn't.
You should claim based on the journey you've actually made, so if you finish short at B, you should put in a C-B claim. Delay Repay forms ask you both what your journey was, and from where to where your ticket was issued - it's perfectly possible for the two to be different.
 

Haywain

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I have a bit of theoretical questions, although it might apply to me at some point as I finish my journeys at earlier stations fairly often.
Let's say I hold a return from station A to C, travelling via B. On my return, I intend to finish my journey in B, and the cheapest way to achieve this is by buying an A-C return. If my train from C to B is delayed, can I claim delay repay? I could in theory just claim for C-A being delayed, but claiming this would be somehow fraudulent given I don't exit at station A, and there might be some scenarios where the C-B journey is delayed, but overall C-A journey isn't.
As long as you are honest about what journey you made and what ticket you held there should be no problem. You might get asked for further information but that doesn't detract from your entitlement to compensation.
 

MrJeeves

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For a personal experience, I do this all the time on GTR with no issues and claims are accepted no-questions-asked.
 
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