Saw this today link.
For those who are unfamiliar with Newcastle Central, the only toilets now are on platform 3/4, which makes them inaccessible due to the barriers, unless you are allowed through with a pass. Never really expected this from East Coast, who usually seem to be very good on customer service. Of course we don't know both sides of the story but looks as if the person on the barrier was not trained properly or had lost their common sense that day.
For those who are unfamiliar with Newcastle Central, the only toilets now are on platform 3/4, which makes them inaccessible due to the barriers, unless you are allowed through with a pass. Never really expected this from East Coast, who usually seem to be very good on customer service. Of course we don't know both sides of the story but looks as if the person on the barrier was not trained properly or had lost their common sense that day.