Does South Eastern charge admin feee for refunds done at their booking offices?

[gray1404]

Does South Eastern charge admin fees for refunds done at their booking offices?

 

[Townsend Hook]

Does South Eastern charge admin fees for refunds done at their booking offices?

According to their website, they charge a £10 admin fee.

 

[gray1404]

Damn. My friend buys his ticket the day before travel to avoid ques at the TVM or booking office on the day but worries if he was sick the next day he'll be hit with an admin fee.

Is there a retailer they won't charge for a refund even if the ticket has been collected? Note it includes a + London Underground transfer so will need to be printed off on CCST stock.

 

[Alex365Dash]

Is there a retailer they won't charge for a refund even if the ticket has been collected?

Railsmartr doesn't charge any admin fees for refunds.

 

[gray1404]

Railsmartr doesn't charge any admin fees for refunds.

Thanks. Does that apply even if the ticket has been collected?

 

[Joe Paxton]

Railsmartr doesn't charge any admin fees for refunds.

Thanks, that's useful to know.

Thanks. Does that apply even if the ticket has been collected?

Yes - see under "How do I get a train ticket refund?":
railsmartr.co.uk/faq_list/refunds-amendments/

Note that it doesn't normally apply for Advance tickets, which can be amended without a fee with Railsmartr but cannot refunded:
railsmartr.co.uk/faq/can-i-amend-an-advance-train-ticket/

However Railsmartr is participating in the Book with Confidence scheme, which runs until the end of September - meaning Advance tickets can be refunded if the request is made before 6pm the day before travel:
railsmartr.co.uk/?s=book+with+confidence
Edit: Whilst Railsmartr do appear to be participating in the Book with Confidence scheme, they do not offer a straightforward refund - see Alex365Dash's post below.

 

[Alex365Dash]

However Railsmartr is participating in the Book with Confidence scheme, which runs until the end of September - meaning Advance tickets can be refunded if the request is made before 6pm the day before travel:
railsmartr.co.uk/?s=book+with+confidence

It's probably worth mentioning these are a change, not a refund, however unlike with the standard Advance terms and conditions this allows the change to be to any National Rail ticket that the retailer sells, rather than changing the date/time only.

The only disadvantage is that you can't obtain an eVoucher (as with TOC retailers) to use against future travel or request the cancellation of your ticket before 6pm the day before to use the value of the ticket against a future purchase later (as with TrainSplit).

 

[Bletchleyite]

Damn. My friend buys his ticket the day before travel to avoid ques at the TVM or booking office on the day but worries if he was sick the next day he'll be hit with an admin fee.

Is there a retailer they won't charge for a refund even if the ticket has been collected? Note it includes a + London Underground transfer so will need to be printed off on CCST stock.

Unless in very poor health I am not sure I would let that bother me.

 

[Joe Paxton]

It's probably worth mentioning these are a change, not a refund, however unlike with the standard Advance terms and conditions this allows the change to be to any National Rail ticket that the retailer sells, rather than changing the date/time only.

Thanks for the correction - I hadn't digested the information properly.

Also, regarding the bolded bit above - it has to be for the same journey.

The Railsmartr T&Cs state:
"Book your new ticket(s) with the same train operator and origin & destination stations as your original ticket."

So you can change an Advance to a walk-up (flexible) ticket, e.g. an Off-Peak or Anytime ticket - though presumably you cannot then get that walk-up ticket refunded.

The only disadvantage is that you can't obtain an eVoucher (as with TOC retailers) to use against future travel or request the cancellation of your ticket before 6pm the day before to use the value of the ticket against a future purchase later (as with TrainSplit).

Yes indeed. (Also essentially the eVoucher from TOC retailers is much the same thing as what Trainsplit offers, no?)

 

[gray1404]

The tickets concerned are walk up tickets and not advance tickets.

If anybody wants to discuss the book with confidence scheme then I think that is better in a new thread not this one.

It would appear that for walk up ticket refunds then they do offer refunds fee-free and this is very straightforward even if collected already.

Thank you for your advice and input guys!

 

[miklcct]

Also essentially the eVoucher from TOC retailers is much the same thing as what Trainsplit offers, no?

No. Trainsplit only allows one-to-one replacement (i.e. replace one journey with one other journey), rather than reusable eVoucher.

For example, if you postpone the replacement of a £100 journey, you can't use the value towards 20 £5 journeys, unlike the TOCs.

 

[Joe Paxton]

No. Trainsplit only allows one-to-one replacement (i.e. replace one journey with one other journey), rather than reusable eVoucher.

For example, if you postpone the replacement of a £100 journey, you can't use the value towards 20 £5 journeys, unlike the TOCs.

Thanks, understood.