I am trying to do a delay replay claim via the EMR website. This is for delay on the return half of a journey from Martins Heron to Nottingham where the train was delayed 20 minutes waiting for the driver. Being the return leg the ticket of course was bought a few days before, via the ticket office. It asked for more information including 'ticket reference number' which is what you get if you buy the ticket online. Since I bought it walk up at Martins Heron ticket office I was not supplied with this reference number.
They have requested this again via email. What am I expected to input on the form or can I contact them direct. There is clearly no issue that I had a ticket, have uploaded a good image of the return half (outward part swallowed by Nottingham gateline) which even shows it scribbled on by the guard.
They have requested this again via email. What am I expected to input on the form or can I contact them direct. There is clearly no issue that I had a ticket, have uploaded a good image of the return half (outward part swallowed by Nottingham gateline) which even shows it scribbled on by the guard.