Eurostar are running a reduced timetable.
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Eurostar strike timetable
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RailUK Forums
Slightly off topic consumer rights query:
My train back from Lille is now cancelled so intend to travel the following day, if I source my own accommodation will I be able to claim back from Eurostar? Or is it a case of either showing up and hoping they can provide it on the day, or claim on travel insurance?
My train back from Lille is now cancelled so intend to travel the following day, if I source my own accommodation will I be able to claim back from Eurostar? Or is it a case of either showing up and hoping they can provide it on the day, or claim on travel insurance?
Peterthegreat
Established Member
f your Eurostar train is cancelled, you can:
- Exchange your booking for free for travel at a different time/date in the same travel class OR
- Cancel your booking and claim a Eurostar e-voucher valid for 12 months OR
- Cancel your booking and claim a refund of your ticket via your point of sale.
Adlington
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The French version is probably politically correct à la française: "mouvement social" instead of "grève"
dutchflyer
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Thats indeed the wording (newspeak?) they are using since at least some 4-5 yrs by now for this in FR fairly often happening phenomenon. Who starts the bet how long this term may last to be replaced by yet another newspeak word that is even less indicative of what is actually happening?
its up now but seems for the french version they used the english filename while the english version used the french filename?
If there's no later train (with available seats) on that day from Lille to London and you don't want to travel earlier, then Eurostar will have to provide accommodation, or, if they don't, pay you back for accommodation you had to find for yourself (at a reasonable price of course). Travel insurance should not be involved here. See Regulation 1371/2007 article 18. In principle, you should ask them first and only book it yourself if they don't provide anything.
Gerald Fiennes
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rvdborgt is, of course, correct, but the only time this actually happened to me (in BE) practice didn't follow theory at all. (Delay arose on a domestic DB train near Nuremberg connecting to the ICE service to Brussels.) I did subsequently put in a claim to DB's central customer service centre and was told 'try ATOC'! So, when planning a trip on ES, I always leave a considerable margin in practice and avoid the last trains.
In true life, for travel from everywhere in Germany beyond the Rhineland air travel is both easier, quicker and often cheaper .... although the views are not as good. Commercially, it seems to me that ES can fill their trains with pax to/from Belgium, Lille and the Paris Region without too much trouble. Longer distance travel is just not that important to them...although the opening of the A'dam route is a sign of change, perhaps?
In true life, for travel from everywhere in Germany beyond the Rhineland air travel is both easier, quicker and often cheaper .... although the views are not as good. Commercially, it seems to me that ES can fill their trains with pax to/from Belgium, Lille and the Paris Region without too much trouble. Longer distance travel is just not that important to them...although the opening of the A'dam route is a sign of change, perhaps?
I had hoped Eurostar would not be effected by the strike but sadly not. I am not due to travel until early August on a trip already cancelled from 2020, which I don't want to cancel again. I can see from the timetable they published the train I am due to go out on still runs but the return does not and I would have to travel over 6 hours earlier on the last train. That doesn't give me enough time, so would have to extend my trip, at more cost. Of course I am hoping the strike will not continue into August, but I'm not confident so found a £50 flight coming back from Brussels at a similar time. Of course if the train still runs, that money is lost, so I'm hedging my bets, but disappointed to be in this situation.
They'll have to. In practice, they'll probably direct everyone to the IC service.
Why?
Peterthegreat
Established Member
Who do you think signals HS1?
Thanks for the explanation. Just a joe public traveller here, who doesn't live in the UK, so I haven't followed the strike details closely.
I'm going to be more than disappointed if this goes on in the summer holidays, I'll be absolutely spitting feathers.
I took advantage of the Interrail flash sale and have spent days planning a summer holiday trip including using Eurostar to get to and from London and to use the Interrail ticket extensively in the UK. After two years of severely disrupted summer holidays, the mere travelling public were led to believe this would be the first normal summer for travel since 2019. Right now it's looking likely we will be completely sold down the river on this - if I'd known this was even a possibility I would have simply arranged to go somewhere else. If my trip is ruined, I'll never, ever, book a holiday in the UK again.
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