Hello all,
Just to stress, I've read Yorkie's excellent thread on this from a few months ago and I've done a few searches on the forum to try and understand how GC handle things.
So, say I am getting the first GC train from KC to York on Saturday and the last GC train from York to KC on Saturday evening.
How are GC minded to handle situations where the train is cancelled in either direction. Let's assume it's not a catastrophic weather situation and more shortage of train crew, unit failure, delays from earlier in the day, 'police incident' etc.
AM - From what I can see, there are three ways they typically handle things: 1. Sort out a LNER acceptance on a reasonable similar service and tweet out about it. 2. "You can get any other GC service", which in this case would mean a horrendous 3h 30+ delay. 3. "You can buy a ticket with another operator and we'll refund it".
Have I read that correctly from a few threads, or have I misunderstood #3. #3 seems reasonable apart from for people who don't want a three figure charge on their credit card and the hassle of form filling. But I might have misunderstood that point.
How likely are they to do each of those 3 suggestions, on, say, next Saturday? A 3h 30+ delay between services seems pretty unreasonable, but I accept that Ryanair or whoever don't just pay for you to take the next BA flight!
PM - If this is the last GC service, am I right in thinking they are minded to be more generous in sorting out you on the next LNER service to make sure you get home to London?
Many thanks - I've read some fairly negative stuff here and have been looking at the staggering 19%+ adjusted cancellation rate in the summer and trying to decide "do you take the cheaper tickets and gamble... or...?"
Just to stress, I've read Yorkie's excellent thread on this from a few months ago and I've done a few searches on the forum to try and understand how GC handle things.
So, say I am getting the first GC train from KC to York on Saturday and the last GC train from York to KC on Saturday evening.
How are GC minded to handle situations where the train is cancelled in either direction. Let's assume it's not a catastrophic weather situation and more shortage of train crew, unit failure, delays from earlier in the day, 'police incident' etc.
AM - From what I can see, there are three ways they typically handle things: 1. Sort out a LNER acceptance on a reasonable similar service and tweet out about it. 2. "You can get any other GC service", which in this case would mean a horrendous 3h 30+ delay. 3. "You can buy a ticket with another operator and we'll refund it".
Have I read that correctly from a few threads, or have I misunderstood #3. #3 seems reasonable apart from for people who don't want a three figure charge on their credit card and the hassle of form filling. But I might have misunderstood that point.
How likely are they to do each of those 3 suggestions, on, say, next Saturday? A 3h 30+ delay between services seems pretty unreasonable, but I accept that Ryanair or whoever don't just pay for you to take the next BA flight!
PM - If this is the last GC service, am I right in thinking they are minded to be more generous in sorting out you on the next LNER service to make sure you get home to London?
Many thanks - I've read some fairly negative stuff here and have been looking at the staggering 19%+ adjusted cancellation rate in the summer and trying to decide "do you take the cheaper tickets and gamble... or...?"
