is delay repay a waste of time.

[HORNIMANS]

Having had an All line rail rover for 14 days with a senior railcard [cost £571.55] I submitted about 6 claims on Delay Repay
5 were rejected i was successful.
the one tat was ok was from Paighton to London Paddington 27mins delay, I received Compensation OF £ 5.11.
How can I appeal these discisions ,Im not very good on computers im not y, can someone advise me on what to do.

 

[AlterEgo]

Having had an All line rail rover for 14 days with a senior railcard [cost £571.55] I submitted about 6 claims on Delay Repay
5 were rejected i was successful.
the one tat was ok was from Paighton to London Paddington 27mins delay, I received Compensation OF £ 5.11.
How can I appeal these discisions ,Im not very good on computers im not y, can someone advise me on what to do.

What were the reasons for the rejections? And which journeys did you claim for?

 

[CyrusWuff]

Delay Repay for Rovers and Rangers is calculated as a percentage of the price of the Anytime Day Return for the journey, capped at a nominal daily rate.

For a delay of 15-29 minutes, it's 12.5% (1/8th) of the Anytime Day Return fare, capped at 25% of 1/28th of the price of the Rover.

In this case, there is no Anytime Day Return between Paignton and Paddington, so I would suggest the compensation should be based on the Anytime Return fare of £203.90 with a Railcard discount.

Dividing that by 8 gives us an initial value of £25.4875.

The notional value of a Single journey on the Rover is £571.55 ÷ 28, which is £20.4125.

The cap is a quarter of this, or £5.10 (£5.11 when rounded up to the next 1p.)

 

[redreni]

Delay Repay for Rovers and Rangers is calculated as a percentage of the price of the Anytime Day Return for the journey, capped at a nominal daily rate.

For a delay of 15-29 minutes, it's 12.5% (1/8th) of the Anytime Day Return fare, capped at 25% of 1/28th of the price of the Rover.

In this case, there is no Anytime Day Return between Paignton and Paddington, so I would suggest the compensation should be based on the Anytime Return fare of £203.90 with a Railcard discount.

Dividing that by 8 gives us an initial value of £25.4875.

The notional value of a Single journey on the Rover is £571.55 ÷ 28, which is £20.4125.

The cap is a quarter of this, or £5.10 (£5.11 when rounded up to the next 1p.)

Details are at https://internal.nationalrail.co.uk/ikb/compensation-rangers-and-rovers/ but most of the examples haven't survived the transition from the old website to the new one, so it's not clear how they're calculated for Flexi Rovers.

But has anyone told the people who's job it is to process the claims that? If so, were they listening? If so, did they understand?

Every time I've ever had a delay repay claim rejected it's always been granted without fuss when I queried it and explained why the reason given for the rejection wasn't applicable.

 

[185143]

Delay Repay for Rovers and Rangers is calculated as a percentage of the price of the Anytime Day Return for the journey, capped at a nominal daily rate.

For a delay of 15-29 minutes, it's 12.5% (1/8th) of the Anytime Day Return fare, capped at 25% of 1/28th of the price of the Rover.

In this case, there is no Anytime Day Return between Paignton and Paddington, so I would suggest the compensation should be based on the Anytime Return fare of £203.90 with a Railcard discount.

Dividing that by 8 gives us an initial value of £25.4875.

The notional value of a Single journey on the Rover is £571.55 ÷ 28, which is £20.4125.

The cap is a quarter of this, or £5.10 (£5.11 when rounded up to the next 1p.)

Details are at https://internal.nationalrail.co.uk/ikb/compensation-rangers-and-rovers/ but most of the examples haven't survived the transition from the old website to the new one, so it's not clear how they're calculated for Flexi Rovers.

I've only ever had "Cost/days of validity" then that number/percentage for a return.

 

[CyrusWuff]

For a Flexi-Rover, the cap is based on the number of days it can be used, rather than overall validity. So a 4 in 8 Rover would be 8 'Singles' rather than 16.

But has anyone told the people who's job it is to process the claims that? If so, were they listening? If so, did they understand?

In the OP's case, apparently so...at least for the one claim that was approved, based on my working out above.

Can't comment on the ones that were rejected as we have no detail.

 

[miklcct]

Delay Repay for Rovers and Rangers is calculated as a percentage of the price of the Anytime Day Return for the journey, capped at a nominal daily rate.

Is this the same for a Travelcard, or any other zonal-based ticket as well?

 

[CyrusWuff]

Is this the same for a Travelcard, or any other zonal-based ticket as well?

Knowledgebase just says Rovers and Rangers, so I'd assume that London Travelcards and other similar products are dealt with in accordance with TOC Passenger Charters. Essentially Rovers and Rangers are being dealt with as a hybrid of a normal walk-up product and a season ticket.

 

[Bletchleyite]

Is this the same for a Travelcard, or any other zonal-based ticket as well?

Outboundary Travelcards are treated as return tickets as that is how they are mostly used. I don't know about others.

 

[miklcct]

Outboundary Travelcards are treated as return tickets as that is how they are mostly used. I don't know about others.

Anyone has experience of how inboundary Travelcard is handled? Or a journey totally within the zones on an outboundary one?

 

[Alex365Dash]

Anyone has experience of how inboundary Travelcard is handled? Or a journey totally within the zones on an outboundary one?

I remember getting 100% compensation based on my own ticket held on a journey from West Ealing to West Ruislip with Chiltern whilst holding an outboundary Travelcard from Brighton.