Termak
Member
Hi, to those who might be interested...also part time night tube.
https://tfl.taleo.net/careersection/external/jobdetail.ftl?job=021703
https://tfl.taleo.net/careersection/external/jobdetail.ftl?job=021703
Would you like to join London Underground as a Customer Service Assistant Level 2?
As part of Transport for London's ongoing drive to keep London working and growing and to ensure that we continue to deliver our world class service to all of our customers, we have a number of further opportunities to join us on a permanent basis.
£23,317 per annum, various locations
If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that "every journey matters", and ensure that our customers remain at the centre of everything we do here at London Underground. Not only will you enjoy a highly competitive salary and benefits package – you will also be part of a team committed to exceptional service delivery.
About us
Transport for London leads the way as a unique public service – and it's a great place to develop your career. We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success.
The role
To deliver world class service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries.
At this time all we are asking you to do is join our talent pool by completing our online application. As part of this group you will then have the opportunity to be assessed for our customer service level 2 roles as they become available, subject to successful application screening.
We promise to keep you informed on a regular basis about when vacancies are available and when your application may be processed.
What we need
Friendly, reliable, helpful people with outgoing personalities and a genuine passion for delivering outstanding customer service. We are looking for confident people who can quickly take in information about our services, become experts on their local working areas and promote a positive image at all times.
You must also be prepared to work a shift pattern which will involve late nights [finishing as late as 1.30am] and early starts [starting as early as 4.30am]. This could be at any location in London.
Key Accountabilities
London Underground benefits include:
- Customer service: deliver world-class service by proactively providing assistance to customers, including those with special requirements, with service information, help and advice on ticketing.
- Ticketing: Provide proactive support and advice to customers at Ticket machines including the use of staff-enabled functionality. Float, service and consolidate cash from ticket machines where directed.
- Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground's rules and procedures (as directed).
- Station support: Support the smooth operation of the station environment. This could include carrying out checks, taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary. Resolve local issues or report faults as required.
To be eligible for this vacancy, you must:
- TfL pension scheme.
- Free Tube travel for you and one other.
- 75% reimbursement of season ticket loans if you use national rail services to travel to and from work.
- A wide range of tax-efficient benefits and employee discounts.
Application Process
- Be over 18 years old and eligible to work in the UK.
- If you have a visa then it must be valid for at least 6 months from 1st December 2016.
- Be able to work a minimum of 35 hours per week.
- Be able to work in any location within London.
- Be able to work a variety of shift patterns including weekends and public holidays.
Due to the expected high response to these vacancies we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date of 23.59pm on Thursday 22nd December 2016.
The recruitment process consists of 3 stages. You will need to pass each stage to progress onto the next:
Please note: You are only permitted to make one application per campaign; if you chose to make further applications they will be withdrawn.
- Stage 1: Online Application form
- As part of the application process you will be asked a number of screening questions
- Stage 2: Online Situational Judgement Test (SJT)
- You will be sent a link to complete this immediately after submitting your application form
- Stage 3: Assessment Centre
- Consisting of a Numerical and Written Test, Role Play and a competency based interview
Attending the Assessment Centre
After scheduling your assessment, you will receive email confirmation of your booking together with any relevant information required for your assessment at the time of booking.
Notice of Cancellation
Once scheduled to attend your assessment, we require you to give a minimum of 48 hours' notice of cancellation or re-schedule. Non-attendance at your assessment event may lead to your application being withdrawn. Please note that your assessment may be rescheduled once only; subsequent cancellations may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter you risk being withdrawn from the campaign.
Appointment to Post
In order to be appointed to a post, candidates must successfully pass a basic criminal records check, employment referencing, medical screening and a drug & alcohol test.
Candidates may not immediately commence employment upon offer. Candidates will be given a start date when they are required by Transport for London.
Appointment to post is subject to successful completion of training. Should candidates fail this training their offer of employment will be terminated.
Please note that should you wish to accept and commence in the role of Customer Service Assistant level 2, this will preclude you from applying for a Customer Service Assistant level 1 role for a period of 12 months.
Shifts
As a Customer Service Assistant you will be required to work on any day of the year. You will also be required to work a variety of shifts patterns. Each shift is approximately seven hours long and shifts start as early as 04:30 and finish as late as 01:30.
The full time roles are spread across a variety of shift patterns and we are unable to offer a fixed shift pattern.
To apply for this role please complete the online application and attach your CV.
We aspire to be as diverse as the city we serve; we welcome applications from all sections of the community.
Location
You will be assigned to an Area within a Cover Group and could be required to work at any of the number of stations within that Cover Group.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team then please contact us on 0333 00 62939 or alternatively email us at [email protected]
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