"Message from the website....false" pop-up

[Xenophon PCDGS]

An elderly lady friend (77) of my wife has recently taken the plunge and bought a newer laptop, with the same Windows 7 system that she had in the old laptop, as she saw a trial of Windows 10 and did not like it at all.

However, after a month, the pop-up stated above began to appear when it then states "Do you want to leave this page"

Can any of our well-versed computer experts shed any light on the matter?

 

[Clip]

It would be best if we knew what it was she was viewing at the time. Tell her to give it a good clean as it may just be a little nasty in there but without any further info its hard to tell.

 

[tony_mac]

This seems to happen to people using Internet Explorer 9, which I think comes with Windows 7.
It could also be caused by the specific website(s) she is using.
She should really use a more modern browser anyway, for security reasons.

I would suggest one of the following:-

Internet Explorer 11 for Windows 7
https://www.microsoft.com/en-us/download/Internet-Explorer-11-for-Windows-7-details.aspx

Firefox
https://www.mozilla.org/en-GB/firefox/new/

Chrome
https://www.google.com/chrome/browser/desktop/

(I would generally recommend installing another one as well. It means if you do get some problem with your browser later on, at least you can still access the internet while trying to fix it.)

 

[Johnuk123]

It happens with the latest IE 11 as well, it's no problem you just click it to leave the page, it's not anything bad it's just annoying.

Here's another great tip for people who can never remember passwords.
Use "Incorrect" for all passwords so when you make a mistake entering it the little pop up will say "Your password's Incorrect".

 

[Clip]

Here's another great tip for people who can never remember passwords.
Use "Incorrect" for all passwords so when you make a mistake entering it the little pop up will say "Your password's Incorrect".

I hope that was tongue in cheek.

 

[Johnuk123]

I hope that was tongue in cheek.

I despair sometimes.

 

[Xenophon PCDGS]

The package on the old laptop was transferred to the new laptop owing to the fact that she just does not like Windows 10.

She uses Windows 7 with Internet Explorer 11. She has Firerfox as her back-up option.

 

[DarloRich]

it sounds like an add pop up for something like bingo or ladbrookes that you often find springing out of other web pages.

 

[Minilad]

It happens with the latest IE 11 as well, it's no problem you just click it to leave the page, it's not anything bad it's just annoying.

Here's another great tip for people who can never remember passwords.
Use "Incorrect" for all passwords so when you make a mistake entering it the little pop up will say "Your password's Incorrect".

You could always use IDUNNO
Then when someone asks for your password you can say I dunno

 

[Clip]

I despair sometimes.

I am glad you do however most things come with a smiley and when you are dealing with people of a certain age who are probably not as au fait with computers like some of us these sort of things shouldn't be mentioned in case they do actually do this.

 

[Zoidberg]

...

Here's another great tip for people who can never remember passwords.
Use "Incorrect" for all passwords so when you make a mistake entering it the little pop up will say "Your password's Incorrect".

Well, I smiled.

 

[yorkie]

I despair sometimes.

Use the winking 'emotion' and we will understand the intended tone, which we would get if you were telling us verbally. Without an emotion it's just text and we have to interpret that...

 

[backontrack]

Yorkie is right. Generally:

:P (:P) indicates sarcasm - a tongue-in-cheek or lighthearted comment
(:wink:) indicates sarcasm or in-jokes - though generally less flippant
:roll: (:roll:) indicates more biting sarcasm or cynicism, or sometimes merely general annoyance


Back on topic, Paul, do you know whether or not that your friend have a pop-up or ad blocker enabled? This can make a difference. Do you have any more information about the browser used that you feel able to divulge? I would guess that this is Internet Explorer.

I use a Mac OS X operating system. These are less prone to adware infections and viruses, but are a bit pricey and aren't quite worth the price tag. Windows computers tend to be quite efficient and can be quite useful - sometimes my mac can be quite slow. I definitely wouldn't recommend a change of computer, not at all, mind. Once you have one, then you should be able to use it OK.

CCleaner is good at locating malware and other things. It also erases unnecessary files so can be helpful to memory and storage. However, it doesn't delete or quarantine.

 

[Xenophon PCDGS]

Back on topic, Paul, do you know whether or not that your friend have a pop-up or ad blocker enabled? This can make a difference. Do you have any more information about the browser used that you feel able to divulge? I would guess that this is Internet Explorer.

I gave full browser details in posting # 7 on the thread.

In addition, my elderly wife's friend also has the PAID edition of Malwarebyes on her laptop.
--- old post above --- --- new post below ---

It would be best if we knew what it was she was viewing at the time. Tell her to give it a good clean as it may just be a little nasty in there but without any further info its hard to tell.

The lady in question was researching matters on the Hanseatic League's original involvement in North Sea trade in the Middle Ages in the 14th and 15th centuries.

 

[DarloRich]

The lady in question was researching matters on the Hanseatic League's original involvement in North Sea trade in the Middle Ages in the 14th and 15th centuries.

From anyone else i would think that were made up The Hanseatic League is an interesting and early example of a prototype commercial/trading/defensive/legal alliance created by merchant guilds and market towns.

 

[Clip]

The lady in question was researching matters on the Hanseatic League's original involvement in North Sea trade in the Middle Ages in the 14th and 15th centuries.

rigggghhhht

But yeah Paul install the stuff I told you about many moons ago and give it a clean - it could be left over from some webpage viewed previously.

 

[Xenophon PCDGS]

rigggghhhht

But yeah Paul install the stuff I told you about many moons ago and give it a clean - it could be left over from some webpage viewed previously.

Sorry, but the new laptop in question was purchased by the elderly lady in question was purchased by her from the John Lewis store at Cheadle Royal and for a set fee, they then transferred all the items from the old computer onto the new computer. She is insistent that no-one but the John Lewis store technical repair section deal with her new computer, in case of something that affects their store three-year warranty that comes with the new laptop.

As such, I have had nothing whatsoever to do with that new laptop. If I recall, you mentioned the free version of Malwarebytes in a PM some months ago with regard to a different laptop but the lady in question decided to purchase the full payable package from them as it has more cover afforded.

 

[Johnuk123]

Sorry, but the new laptop in question was purchased by the elderly lady in question was purchased by her from the John Lewis store at Cheadle Royal and for a set fee, they then transferred all the items from the old computer onto the new computer. She is insistent that no-one but the John Lewis store technical repair section deal with her new computer, in case of something that affects their store three-year warranty that comes with the new laptop.

As such, I have had nothing whatsoever to do with that new laptop. If I recall, you mentioned the free version of Malwarebytes in a PM some months ago with regard to a different laptop but the lady in question decided to purchase the full payable package from them as it has more cover afforded.

As I said before these "do you want to leave the page" pop-ups are simply a message trying to persuade you to stay on the page. No need to clean anything because as soon as a similar page is visited the pop-ups will return.
You cannot get rid of them because they're tied to the page you visit.
If you click to leave the page and never visit another site that employs them they won't return.

 

[Xenophon PCDGS]

I would like to know why the word "false" appears in the pop-up, as that is something that worried me.

 

[Clip]

Ask her to take a screen shot or use the snipping tool so we can see.

 

[Crossover]

Yeah, a screenshot would be helpful here - it may be benign, but it may be a sign of something more sinister, may the popup