mcauley358@goo
Member
Hi Everyone,
I have just come back from Italy having paid for a second flight out due to misinformation on my rail journey.
I was traveling from kettering to Gatwick for my flight to Rome on Sunday 23rd October.
My ticket ( booked in August) clearly states that I have to get off at Luton Parkway and connect to Thameslink to gatwick.
When I got off and scurried around looking for the electronic board I was told I would have to go to St Pancras. The resulting train took forever to get to St Pancras, then I was told by a guard I would have to go to London Bridge for my connection to Gatwick. Into the underground Northern line to London Bridge.
Caught the train which stopped at every station alone the way.
The result was I ended up missing the cut off point to board and missed the flight.
Surely I must be due some type of compensation for this ?
It cost me £255 for a new flight and I had to catch a bus to Heathrow from Gatwick (£27.95) as I had set my heart on this holiday.
To say i was annoyed is an understatement. if there is anyone out there who has had a similar experience and was compensated I'd like to hear from you.
Many Thanks.
I have just come back from Italy having paid for a second flight out due to misinformation on my rail journey.
I was traveling from kettering to Gatwick for my flight to Rome on Sunday 23rd October.
My ticket ( booked in August) clearly states that I have to get off at Luton Parkway and connect to Thameslink to gatwick.
When I got off and scurried around looking for the electronic board I was told I would have to go to St Pancras. The resulting train took forever to get to St Pancras, then I was told by a guard I would have to go to London Bridge for my connection to Gatwick. Into the underground Northern line to London Bridge.
Caught the train which stopped at every station alone the way.
The result was I ended up missing the cut off point to board and missed the flight.
Surely I must be due some type of compensation for this ?
It cost me £255 for a new flight and I had to catch a bus to Heathrow from Gatwick (£27.95) as I had set my heart on this holiday.
To say i was annoyed is an understatement. if there is anyone out there who has had a similar experience and was compensated I'd like to hear from you.
Many Thanks.
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