miklcct
On Moderation
I can't find any confirmation emails for my 2 recent ticket purchases using GWR mobile app. However, I have no problems receiving emails containing ticket PDF if the purchase is done on web. Can anyone here confirm the same?
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No email received after buying e-ticket from GWR mobile app
- Thread starter miklcct
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Blinkbonny
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- 16 Mar 2018
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I've had this happen when booking using smartphone app (though not GWR)
I found that for some reason the mails had been identified as SPAM and diverted to the Junk Folder. I have never experienced this when booking at home by PC.
I don't know why this should be, but now I am always conscious that it's a possibility.
I found that for some reason the mails had been identified as SPAM and diverted to the Junk Folder. I have never experienced this when booking at home by PC.
I don't know why this should be, but now I am always conscious that it's a possibility.
miklcct
On Moderation
I also didn't receive an email after yesterday's purchase on the web, and I contacted customer service. It turned out that the 3 missing mails were in Google spam box which didn't show up if I typed GWR into the search box unless I explicitly specify searching the spam box (my Google box attracts hundreds of spams every day). I wonder why the mails went through correctly for months but suddenly filtered since 2022-03-23.
I have now created a whitelist for the address and got my problem resolved.
I have now created a whitelist for the address and got my problem resolved.
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