Ive just read through you story, I think it's great that the help here gave you a good outcome! Im going through it myself right now, do you know roughly how long it took you to get the first letter? Im anxiously waiting for mine. And also was there an option to send your response online? Or just by posting it back and waiting a few weeks (which it looks like it took for you)?
Please post on your own thread to get more tailored advice.
but depends on which train company that the letter is coming from.
the first letter took 4-6 weeks.
then they replied within 2 weeks.
With GTR, you can only send via post (which in it self is nerve wrecking because i was worried about them not receiving it etc. over overthinking etc)
Just to add more info:
Reason i found the settlement Sum to be very fair was because they calculated how much fare was avoided and then added £150 Admin fee on top. SO it means they deducted what i had originally paid which i did not expect. Grateful doesnt sum it up.