Online
From 9 December 2012 you can apply for a refund online. If you have an Oyster online account:
Login to your account
Check the card overview screen - you can only apply for a refund if your incomplete journey is displayed in this screen
Select the journey you are applying for a refund on and follow the instructions on screen
You must apply within 8 weeks of making the incomplete journey and you can only apply for one incomplete journey refund per calendar month
If you do not have an Oyster online account, you can create one. However you can only apply online for refunds on incomplete journeys made after you created your online account.
Some incomplete journeys are not eligible for an online application for a refund. This is usually because:
We have already processed an automatic refund for the journey
The incomplete journey has already be adjusted at a station
Only adult, non-discounted fares are eligible
There was a valid Travelcard on the oyster card
If you want to apply for a refund for an incomplete journey that is not listed in your online account, you must phone customer services on 0845 330 9876.
