Rail Staff Travel - How to get a refund?

[96tommy]

I recently bought a ticket from the fairly new Rail Staff Travel website but this is no longer required. How do you request a refund?

Thank you

 

[janb]

RST Online user guide

RST Online User Guide

www.raildeliverygroup.com

How to request a refund​

How to request a refund

1. Go to the new Rail Staff Travel website, RST Online at www.railstafftravel.com

1. Log in by entering your email address and the password that you created when registering.

1. Select "Your Account".
2. You will then see a list of bookings you have made through RST Online. There is a filter option to allow you to control the display of the list to last month, last 3 months, last 6 months, or all.
3. Locate the booking you wish to claim a refund for and select "View" to see the booking details.
   
   
4. In the drop down list next to "I would like to" you will have the option to "Refund Journey".
   
   
5. On the next screen you should select the elements of the journey that you want to refund, enter a Refund Reason from the drop down box and input any additional information in the box underneath.

Accessible booking tool

1. Please contact the support team via the contact details in RST Online to request your refund.