Bletchleyite
Veteran Member
One thing I've noticed ever since the manual gate was removed from most gatelines is that it's really hard to see from the gateline itself (just after your ticket gets rejected) where the staff are, and they are often standing very randomly, often blocking one or more gates as they do. This causes delay for everyone as people hover around looking and trying to make it work when it clearly won't.
Personally I think they should reinstate a dedicated staff position at one end (or both at busy gatelines) clearly signed from above and the side. This could be a bidirectional wide gate or could be back to a manual gate. That way it's easy to see where to get help and those who aren't confident using the gateline (e.g. due to a disability) could just go straight there.
What do people think?
Personally I think they should reinstate a dedicated staff position at one end (or both at busy gatelines) clearly signed from above and the side. This could be a bidirectional wide gate or could be back to a manual gate. That way it's easy to see where to get help and those who aren't confident using the gateline (e.g. due to a disability) could just go straight there.
What do people think?