blakey1152
Member
- Joined
- 5 Sep 2011
- Messages
- 461
On the 15th February my usual train home the 1836 from Sidcup to Slade Green was delayed by more than half an hour so once my online Oyster history had been updated I sent in a Delay Repay claim.
This is there response :-
Thank you for your Delay Repay claim received by us on Feb 16 2016 7:53PM.
I'm sorry to hear of the delays you experienced. I can understand how inconvenient this was, and I can only apologise.
We follow a set process when checking whether compensation is due and to determine the appropriate level of compensation.We have reviewed your claim(s) and can confirm the following:
15 February 2016 - From: [SID] To: [SGR] Departure 18:36
Please upload a copy of your ticket.
If you feel that your claim has been incorrectly declined, or you realise that you may have given us the wrong information to allow us to assess your claim, the quickest way to update is us to re-submit your claim through the online Delay Repay web page, selecting Other as reason for your delay. Please provide a brief explanation and proof of your journey (if you have not already provided this) and include your case reference number.
You can write to us at: Southeastern, Freepost RTSK-BXJE-CCHL, PO Box 10240, Ashby-De-La-Zouch, LE65 9EB or email us at www.southeasternrailway.co.uk/about-us/contact-us/.
Once again, I'd like to apologise for the delay you experienced and I hope your next journey is trouble free.
Yours Sincerely
Southeastern Delay Repay Team
I phoned them up this evening and was told that according to the screens the case has been closed because in order for the claim to be valid it needs to be a paper ticket or PAYG on Oyster and not a Travelcard stored on an Oyster as this shows a zero fare.
Surely this can't be right?
Blakey
--- old post above --- --- new post below ---
I just read...I hope your next journey is trouble free.....They obviously hired some comedy act to write that
This is there response :-
Thank you for your Delay Repay claim received by us on Feb 16 2016 7:53PM.
I'm sorry to hear of the delays you experienced. I can understand how inconvenient this was, and I can only apologise.
We follow a set process when checking whether compensation is due and to determine the appropriate level of compensation.We have reviewed your claim(s) and can confirm the following:
15 February 2016 - From: [SID] To: [SGR] Departure 18:36
Please upload a copy of your ticket.
If you feel that your claim has been incorrectly declined, or you realise that you may have given us the wrong information to allow us to assess your claim, the quickest way to update is us to re-submit your claim through the online Delay Repay web page, selecting Other as reason for your delay. Please provide a brief explanation and proof of your journey (if you have not already provided this) and include your case reference number.
You can write to us at: Southeastern, Freepost RTSK-BXJE-CCHL, PO Box 10240, Ashby-De-La-Zouch, LE65 9EB or email us at www.southeasternrailway.co.uk/about-us/contact-us/.
Once again, I'd like to apologise for the delay you experienced and I hope your next journey is trouble free.
Yours Sincerely
Southeastern Delay Repay Team
I phoned them up this evening and was told that according to the screens the case has been closed because in order for the claim to be valid it needs to be a paper ticket or PAYG on Oyster and not a Travelcard stored on an Oyster as this shows a zero fare.
Surely this can't be right?
Blakey
--- old post above --- --- new post below ---
I just read...I hope your next journey is trouble free.....They obviously hired some comedy act to write that